Driver Licensing Assistant: Customer Service & Tests

Commonwealth of Pennsylvania; Pennsylvania; On-site; USD 38,000 - 48,000; Full time

Job summary

The Commonwealth of Pennsylvania is seeking a Driver License Examiner Assistant to assist customers at Driver License Centers. You will verify identification, administer tests, enter application data, and guide applicants through licensing requirements with accuracy and professionalism.

This full-time role emphasizes customer service, knowledge of REAL ID procedures, and adherence to state regulations. No telework option is available, with a weekday schedule and potential travel between centers.

Qualifications

• One year of experience obtaining, evaluating, and providing information to the public.

Responsibilities

• Greet customers, verify identification, and provide needed forms or information.
• Administer knowledge tests and conduct vision screenings using approved tools.
• Enter application details and test results into online systems accurately.
• Explain requirements for renewals, duplicates, REAL ID, commercial licenses, and related products.
• Process documents, apply fee waiver codes, and follow customer service policy standards.
• Maintain a clean workspace and follow REAL ID regulations.

Skills

Public information delivery

Job description

The Commonwealth of Pennsylvania is seeking a Driver License Examiner Assistant to assist customers at Driver License Centers. You will verify identification, administer tests, enter application data, and guide applicants through licensing requirements with accuracy and professionalism.

This full-time role emphasizes customer service, knowledge of REAL ID procedures, and adherence to state regulations. No telework option is available, with a weekday schedule and potential travel between centers.