Clerical Assistant 3 - Real ID

Commonwealth of Pennsylvania; Harrisburg (Dauphin County); On-site; USD 42,000 - 62,000; Full time

Job summary

Commonwealth of Pennsylvania's Department of Transportation, Bureau of Real ID, seeks a Clerical Assistant 3 in Harrisburg. You will review driver license records and documents to support Real ID determinations and assist field staff to maintain accuracy and compliance.

This full-time role involves public inquiries, issue resolution, and data entry with a 75-hour bi-weekly schedule, 8:00 AM–4:30 PM, Tue–Sat. Salary ranges from $41,506 to $61,927 annually; telework is not available.

Qualifications

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

Responsibilities

• Record Review: Research driver license records and microfilm to identify and resolve errors
• Document Assessment: Examine identity and residency documents to confirm validity and compliance with guidelines
• Real ID Support: Provide real time assistance to field staff and help ensure Real ID requirements are met
• Issue Resolution: Investigate and correct problems related to Real ID products
• Public Assistance: Respond to questions and concerns from customers and legislative offices

Job description

Salary

$41,506.00 - $61,927.00 Annually

Location

Dauphin County, PA

Job Type

Non-Civil Service Permanent Full-time

Job Number

N-2026-60106

Department

Department of Transportation

Division

TR Bur Rl ID

Opening Date

10/06/2026

Closing Date

10/10/2026 11:59 PM Eastern

Job Code

00103

Position Number

50543890

Union

AFSCME

Bargaining Unit

A1

Pay Group

ST04

Bureau / Division Code

00087600

Bureau / Division

TR Bureau of REAL ID

Worksite Address

Riverfront Office Center

1101 South Front Street, 4th Floor

Harrisburg, Pennsylvania

17104

Contact Email

[e-mail]

THE POSITION

As a Clerical Assistant 3 with the Department of Transportation, Bureau of Real ID, you will support an essential statewide program. This role places you at the center of verifying key documents that thousands of residents depend on. You will be part of a team that helps ensure safety, accuracy, and confidence in Real ID services. This is your chance to bring strong attention to detail to a mission that affects the entire community.

DESCRIPTION OF WORK

This position focuses on reviewing driver license records and documents to support accurate Real ID determinations. As a Clerical Assistant 3, you will perform the following duties:

• Record Review: Research driver license records and microfilm to identify and resolve errors
• Document Assessment: Examine identity and residency documents to confirm validity and compliance with guidelines
• Real ID Support: Provide real time assistance to field staff and help ensure Real ID requirements are met
• Issue Resolution: Investigate and correct problems related to Real ID products
• Public Assistance: Respond to questions and concerns from customers and legislative offices

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information

• Full-time employment, 75 hours bi-weekly
• Work hours are 8:00 AM to 4:30 PM, Tuesday - Saturday, with a 60-minute lunch.
• Telework: You will not have the option to telework in this position.
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

Additional Requirements

• You must be able to perform essential job functions.

Legal Requirements

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
• This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.

In accordance with the seniority provisions of the applicable collective bargaining agreement, this position was previously posted for seniority candidates. Since there were no seniority candidates, it is now open to all applicants.

Veterans

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS)

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.