Real Estate Ops Director — Systems Leader & Team Enabler

Tiffany; Juneau (AK); On-site; USD 70,000 - 100,000; Full time

Job summary

The Tiffany Chin Group is seeking a Director of Operations based in Los Angeles, with strong systems and administrative leadership to empower the team. You will manage processes for sellers, buyers, and operations, coordinate schedules, and oversee multiple internal teams and events while ensuring smooth client experiences.

You will drive efficiency through new technologies and processes, supporting the team in growth and client service excellence in a fast-paced environment.

Qualifications

• Real estate license preferred and may be required after hire.
• Proficient with Google Workspace and Apple devices.
• Willingness to learn CAR forms, MLS, DocuSign, Trello, and other real estate platforms.
• Strong tech aptitude and ability to learn new systems.
• Must have reliable vehicle and a valid driver's license.

Responsibilities

• Build, implement, and manage systems for sellers, buyers, lead generation, databases, and back-office support.
• Manage and guard the team lead's daily schedule.
• Lead daily team meetings and delegate tasks to administrative staff.
• Review contract and listing documents for completion.
• First point of contact for customer inquiries or complaints.
• Help team lead maintain accountability to goals.
• Oversee administrative team including marketing director and assistants.
• Lead office projects and team events.
• Coordinate client events and community workshops, often after hours or weekends.
• Manage team lead's email and connect it to listings and escrow processes.
• Identify areas for business development improvement.
• Oversee direct mail marketing and newsletters.
• Show properties and host open houses as needed.
• Create social media content and handle listing coordination.

Skills

Tech-savvy

Organization

Schedule management

Education

Real estate license (preferred)

Tools

Google Workspace

Apple devices

DocuSign

Trello

MLS

CAR forms

Job description

The Tiffany Chin Group is seeking a Director of Operations based in Los Angeles, with strong systems and administrative leadership to empower the team. You will manage processes for sellers, buyers, and operations, coordinate schedules, and oversee multiple internal teams and events while ensuring smooth client experiences.

You will drive efficiency through new technologies and processes, supporting the team in growth and client service excellence in a fast-paced environment.