Real Estate Director Of Operations

Tiffany; Juneau (AK); On-site; USD 70,000 - 100,000; Full time

Job summary

The Tiffany Chin Group is seeking a Director of Operations based in Los Angeles, with strong systems and administrative leadership to empower the team. You will manage processes for sellers, buyers, and operations, coordinate schedules, and oversee multiple internal teams and events while ensuring smooth client experiences.

You will drive efficiency through new technologies and processes, supporting the team in growth and client service excellence in a fast-paced environment.

Qualifications

• Real estate license preferred and may be required after hire.
• Proficient with Google Workspace and Apple devices.
• Willingness to learn CAR forms, MLS, DocuSign, Trello, and other real estate platforms.
• Strong tech aptitude and ability to learn new systems.
• Must have reliable vehicle and a valid driver's license.

Responsibilities

• Build, implement, and manage systems for sellers, buyers, lead generation, databases, and back-office support.
• Manage and guard the team lead's daily schedule.
• Lead daily team meetings and delegate tasks to administrative staff.
• Review contract and listing documents for completion.
• First point of contact for customer inquiries or complaints.
• Help team lead maintain accountability to goals.
• Oversee administrative team including marketing director and assistants.
• Lead office projects and team events.
• Coordinate client events and community workshops, often after hours or weekends.
• Manage team lead's email and connect it to listings and escrow processes.
• Identify areas for business development improvement.
• Oversee direct mail marketing and newsletters.
• Show properties and host open houses as needed.
• Create social media content and handle listing coordination.

Skills

Tech-savvy

Organization

Schedule management

Education

Real estate license (preferred)

Tools

Google Workspace

Apple devices

DocuSign

Trello

MLS

CAR forms

Job description

Full job description. The Tiffany Chin Group, a top-producing residential real estate team in Los Angeles, is looking for a Director of Operations (DOO). The DOO is a systems-oriented, self-motivated, highly-organized, flexible professional who understands their role as a protector and conductor of a growing team. The DOO possesses integrity and the desire to grow—both personally and professionally—and thrives in a dynamic, fast-paced environment. The DOO is a master of systems, consistently seeking and maintaining new, innovative, and efficient business processes to improve the client and team experience. This individual is 100% committed to empowering the team lead in achieving advanced levels of success for the team in the administrative role—not the sales role. This is primarily an in-person role (with work‑from‑home flexibility) based in Los Angeles, CA. Compensation: $70,000 - $100,000 DOE.

Responsibilities

• Build, implement, and manage all systems for sellers, buyers, lead generation, database management, information management, and back‑office support.
• Manage and guard the team lead’s daily schedule.
• Lead team meetings every day to update the team lead on each property and delegate tasks to administrative team members as needed.
• Review contract and listing documents for completion.
• Be the first point of contact in handling customer inquiries or complaints.
• Help team lead keep the team accountable to the team and individual goals.
• Oversee the administrative team (marketing director, TC, VA, etc.).
• Lead all office projects (i.e., team events, client events, monthly giveaways, etc.).
• Coordinate and produce client events and community workshops that often take place after hours and during weekends.
• Manage the team lead’s email inbox and understand how correspondences tie into the listing and escrow process.
• Identify areas of improvement for business development.
• Oversee production of direct mail marketing, newsletters.
• Show properties and host open houses as needed.
• Social media content creation.
• Listing coordination and prep.

Qualifications

• A Real Estate License is preferred and will be required after hire.
• Proficient in Google Workplace (Docs, Sheets, Calendar), Apple products.
• Willingness to learn to navigate C.A.R. forms, MLS, DocuSign, Trello, and other real estate platforms.
• Strong ability to learn new technology and applications.
• Must have a reliable vehicle, possess a valid driver’s license, current auto insurance, and a clean driving record. The candidate is comfortable navigating Los Angeles and its surrounding areas.

About Company

A 12‑year‑old residential real estate team performing in the top 10% of production in the Los Angeles area. We run our business with a high emphasis on the customer experience, leading to 96% of our business coming from referrals! We LOVE creating an unforgettable customer experience by focusing on what is important to the client (incredible marketing, timely & honest communications, their priorities, not our own, etc.) and topping it with memorable, kind touches along the way. Our mission is to create raving fans for life by expertly navigating real experiences through relevant education, proven processes, and genuine care. We are especially passionate about real estate as a vehicle to empower women: from mentoring our woman-owned and operated team to helping female clients build and protect their wealth.