Real Estate Operations Leader: Systems & KPIs

RoShay Services; Holland (MI); On-site; USD 90,000 - 120,000; Full time

Job summary

RoShay Services is seeking a Director of Operations to lead the residential real estate team's operations, systems, and people. You will own end-to-end workflows from listing through closing and drive efficiency across CRM, marketing, and transaction management tools.

The role requires building and guiding an operations staff, developing KPIs, and reporting to monitor performance while supporting budgeting and vendor relationships.

Qualifications

• Detail-driven, service-minded leadership with strong organizational skills.
• Ability to refine processes and standardize best practices.
• Strong analytical skills for KPI tracking and performance reporting.
• Proficiency managing operational technology and tool optimization (CRM/marketing/transaction systems).

Responsibilities

• Own day-to-day operations and continuously improve workflows from listing through closing.
• Optimize CRM, marketing, and transaction management tools to increase efficiency and accuracy.
• Build, lead, and manage an operations staff.
• Develop KPIs and reporting to measure performance and drive continuous improvement.
• Support budgeting and manage vendor relationships.
• Ensure compliance across operational activities.

Skills

Detail-oriented leadership

Process refinement

KPI tracking

CRM/marketing/transaction tools

Analytical reporting

Tools

CRM systems

Job description

RoShay Services is seeking a Director of Operations to lead the residential real estate team's operations, systems, and people. You will own end-to-end workflows from listing through closing and drive efficiency across CRM, marketing, and transaction management tools.

The role requires building and guiding an operations staff, developing KPIs, and reporting to monitor performance while supporting budgeting and vendor relationships.