Real Estate Operations Leader: Scale & Growth

CityScape Metro Group; Reston (VA); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Career Growth Opportunities

Retirement Plan

Paid Time Off (PTO)

Job summary

CityScape Metro Group in Northern Virginia seeks a high-level Director of Operations to scale a fast-growing real estate team focused on sales, recruiting, client experience, and operational excellence. This is a leadership role, not a junior or assistant position, demanding accountability and decisive problem-solving.

The hire will build structure, drive follow-through, and optimize workflows, KPIs, and systems to keep multiple growth initiatives moving smoothly every day, while supporting

Qualifications

• Real estate operations experience strongly preferred.
• Leadership or management experience.
• Experience managing people and workflows.
• Strong organizational and communication skills.
• Familiarity with CRMs, KPIs, and operational systems.
• Ability to handle multiple priorities simultaneously.

Responsibilities

• Oversee daily operations of the real estate business.
• Ensure agents and staff are following through on priorities.
• Manage operational workflows and internal accountability.
• Keep projects moving quickly and efficiently.
• Coordinate recruiting systems and onboarding processes.
• Track KPIs, scoreboards, and operational metrics.

Skills

Leadership

Operations management

CRM systems

KPI tracking

Team leadership

Strategic planning

Communication

Process improvement

Problem solving

Recruiting coordination

Tools

CRM software

Asana

Slack

Job description

CityScape Metro Group in Northern Virginia seeks a high-level Director of Operations to scale a fast-growing real estate team focused on sales, recruiting, client experience, and operational excellence. This is a leadership role, not a junior or assistant position, demanding accountability and decisive problem-solving.

The hire will build structure, drive follow-through, and optimize workflows, KPIs, and systems to keep multiple growth initiatives moving smoothly every day, while supporting