Director of Operations

CityScape Metro Group; Reston (VA); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Career Growth Opportunities

Retirement Plan

Paid Time Off (PTO)

Job summary

CityScape Metro Group in Northern Virginia seeks a high-level Director of Operations to scale a fast-growing real estate team focused on sales, recruiting, client experience, and operational excellence. This is a leadership role, not a junior or assistant position, demanding accountability and decisive problem-solving.

The hire will build structure, drive follow-through, and optimize workflows, KPIs, and systems to keep multiple growth initiatives moving smoothly every day, while supporting

Qualifications

• Real estate operations experience strongly preferred.
• Leadership or management experience.
• Experience managing people and workflows.
• Strong organizational and communication skills.
• Familiarity with CRMs, KPIs, and operational systems.
• Ability to handle multiple priorities simultaneously.

Responsibilities

• Oversee daily operations of the real estate business.
• Ensure agents and staff are following through on priorities.
• Manage operational workflows and internal accountability.
• Keep projects moving quickly and efficiently.
• Coordinate recruiting systems and onboarding processes.
• Track KPIs, scoreboards, and operational metrics.

Skills

Leadership

Operations management

CRM systems

KPI tracking

Team leadership

Strategic planning

Communication

Process improvement

Problem solving

Recruiting coordination

Tools

CRM software

Asana

Slack

Job description

High-Growth Real Estate Team | Northern Virginia

We are looking for a high-level Director of Operations to help lead and scale a fast-growing real estate organization focused on sales, recruiting, client experience, and operational excellence.

Job Description

Job Description

High-Growth Real Estate Team | Northern Virginia

We are looking for a high-level Director of Operations to help lead and scale a fast-growing real estate organization focused on sales, recruiting, client experience, and operational excellence.

This is not an “assistant” role.

This is a leadership role for someone who thrives in fast-paced environments, loves accountability, solves problems quickly, and knows how to keep a business moving at a high level every single day.

We are building aggressively and need someone who can bring structure, follow-through, and operational leadership to the organization.

About Us

We are a rapidly growing real estate organization operating in Northern Virginia with:

• residential sales
• renovations
• recruiting
• marketing systems
• inside sales support
• property management partnerships
• high lead volume
• and multiple growth initiatives underway simultaneously

Our founder is highly growth-focused and visionary. We need an operator who can help execute the vision, organize the moving pieces, and drive the team forward operationally.

What Success Looks Like

A successful Director of Operations will:

• increase organizational speed,
• improve accountability,
• reduce bottlenecks,
• improve execution consistency,
• help scale recruiting,
• improve follow-through,
• and help remove operational pressure from leadership.

This role is heavily execution-focused.

Who We’re Looking For

We want someone who:

• naturally takes ownership,
• moves quickly,
• communicates clearly,
• solves problems proactively,
• and thrives in fast-moving entrepreneurial environments.

This Is NOT a Role For Someone Who

• needs constant direction,
• avoids accountability conversations,
• struggles with urgency,
• or overcomplicates simple problems.

Compensation

Competitive salary + long-term growth opportunity based on experience, leadership ability, and operational impact.

We are looking for someone who wants to grow with the organization long-term.

Ideal Traits

• High accountability
• Organized
• Competitive
• Fast-moving
• Calm under pressure
• Strong communicator
• Problem solver
• Operationally minded
• Team leader
• Execution-focused

Responsibilities

Team Operations

• Oversee daily operations of the real estate business
• Ensure agents and staff are following through on priorities
• Manage operational workflows and internal accountability
• Keep projects moving quickly and efficiently

Recruiting & Onboarding

• Coordinate recruiting systems and onboarding processes
• Help ensure new agents integrate successfully
• Assist with operational support for recruiting initiatives
• Accountability & Performance Tracking
• Track KPIs, scoreboards, and operational metrics
• Hold team members accountable to standards and deadlines
• Help identify bottlenecks and operational inefficiencies

Client & Transaction Oversight

• Ensure strong client communication and service standards
• Help oversee listing, transaction, and operational workflows
• Improve consistency and execution across the organization
• Database & Growth Execution
• Help operationalize database follow-up systems
• Ensure marketing and outreach initiatives are actually executed
• Coordinate campaigns, events, and growth initiatives

Systems & Process Improvement

• Build and improve SOPs, workflows, and operational systems
• Increase organizational efficiency without unnecessary complexity
• Create structure that supports continued growth

Requirements

• Real estate operations experience strongly preferred
• Leadership or management experience
• Experience managing people and workflows
• Strong organizational and communication skills
• Familiarity with CRMs, KPIs, and operational systems
• Ability to handle multiple priorities simultaneously

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Career Growth Opportunities
• Retirement Plan
• Paid Time Off (PTO)