Real Estate Office & Operations Manager

Compass; Arlington Heights (IL); On-site; USD 41,000 - 44,000; Full time

Benefits offered by this job

Bonuses and restricted stock units

Full benefits package

401(k) plan

FSAs

Commuter program

Life and disability insurance

Maven

Carrot fertility benefits

UrbanSitter

Employee Assistance Program

Pet insurance

Job summary

Compass is seeking an Office Manager in Arlington Heights, IL to oversee daily operations, support brokerage activities, and serve as the primary point of contact for agents, staff, vendors, and visitors.

The role includes listing management, onboarding new agents, training, reporting, and ensuring accurate records in a professional work environment. Compensation reflects market location with opportunities for bonuses and a full benefits package.

Qualifications

• 2-3 years in customer service, office management, hospitality, or operations.
• Real estate experience is a plus.
• Ability to establish credibility with agent decision-makers.
• Great listening skills, empathetic to customer pain points.
• Passion for building community and encouraging in-office engagement.
• Strong problem-solving and analytical skills.
• Meticulous attention to detail and highly organized.

Responsibilities

• Listing management: enter and maintain property listings and Home Warranty information.
• Oversee daily office operations including policies, IT systems, phone systems, and office supplies.
• Train and manage front desk and support staff, ensuring adherence to procedures.
• Conduct new agent onboarding meetings and ongoing training on systems and tools.
• Collaborate with Managing Brokers to support transactions and ensure timely communication.
• Assist with monthly production and volume reporting.
• Prepare sales meeting presentations and coordinate logistics.
• Maintain accurate personnel and clerical records; update the operations manual.
• Utilize office software and systems to enhance productivity and workflow.
• Maintain professional vendor and client relationships.
• Monitor and replenish office supplies, signage, and lockbox inventory.
• Manage check deposits and ensure proper documentation.
• Provide notary services for staff, agents, and clients.
• Perform other duties as assigned.

Skills

Customer service

Office management

Training

Hospitality

Operations

Job description

Compass is seeking an Office Manager in Arlington Heights, IL to oversee daily operations, support brokerage activities, and serve as the primary point of contact for agents, staff, vendors, and visitors.

The role includes listing management, onboarding new agents, training, reporting, and ensuring accurate records in a professional work environment. Compensation reflects market location with opportunities for bonuses and a full benefits package.