Office Manager

Compass, Inc.; Arlington Heights (IL); On-site; USD 41,000 - 44,000; Full time

Benefits offered by this job

Incentive programs

Paid vacation

Holidays

Sick time

Parental leave

Recharge leave

Medical benefits

Dental and vision

401(k)

FSAs

Commuter program

Life and disability insurance

Maven

Carrot fertility benefits

UrbanSitter

Employee Assistance Program

Pet insurance

Job summary

Compass, Inc. is seeking an Office Manager to oversee daily office operations and support a busy real estate brokerage. You’ll serve as the primary contact for agents, staff, vendors, and visitors while maintaining a professional work environment.

The role includes listings and operations tasks, training front desk staff, onboarding agents, coordinating meetings, and preparing monthly production reports. A focus on accuracy, productivity, and client relations is essential.

Qualifications

• 2-3 years of experience in customer service, office management, or operations.
• Experience in real estate is a plus.
• Strong communication and problem-solving skills.
• Ability to train and supervise front desk staff.

Responsibilities

• Enter and maintain listings and Home Warranty information in required systems.
• Oversee daily office operations including policies, procedures, IT/phone systems and office supplies.
• Train and manage front desk and support staff; ensure adherence to procedures and performance expectations.
• Onboard and train new agents on company systems and resources.
• Support transactions with managing brokers and prepare monthly production reports.

Skills

Customer service

Office management

Training

Hospitality

Operations

Job description

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

The Office Manager oversees daily office operations to ensure efficiency, organization, and productivity. This role serves as the primary point of contact for agents, staff, vendors, and visitors, supports brokerage operations, and maintains a professional work environment.

Key Responsibilities:

• Listing Management: Enter and maintain property listings and Home Warranty information in required systems.
• Office Operations: Oversee daily office operations including policies, procedures, IT systems, phone systems, and office supplies.
• Staff Supervision: Train and manage front desk and support staff (if applicable), ensuring adherence to office procedures and performance expectations.
• Agent Onboarding & Training: Conduct new agent onboarding meetings and provide ongoing training on company systems, tools, and resources.
• Brokerage Support: Collaborate with Managing Brokers to support transactions and ensure timely communication.
• Reporting: Assist with preparation and review of monthly production and volume reports.
• Meeting Coordination: Prepare sales meeting presentations and coordinate meeting logistics.
• Records & Documentation: Maintain accurate personnel and clerical records and update the office operations manual as needed.
• Technology & Productivity: Utilize office software and systems to enhance productivity and workflow.
• Vendor & Client Relations: Maintain professional relationships with vendors and clients.
• Inventory Management: Monitor and replenish office supplies, signage, and lockbox inventory.
• Financial Handling: Manage check deposits and ensure proper documentation.
• Notary Services: Provide notary services for staff, agents, and clients as needed.
• Additional Duties: Perform other duties as assigned by management.

What We’re Looking For:

• 2-3 years of experience in customer service, training, office management, hospitality, or operations
• Previous experience in real estate is a plus
• The ability to establish credibility with key agent decision-makers and influencers
• Great listening skills, connects well with others, and is empathetic to the customer’s pain points
• A passion for creating community within a space; you encourage in-office interaction, bonding, and engagement
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
• Meticulous attention to detail, highly organized

Compensation:

The base pay range for this position is $30-$32/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.

Perks that You Need to Know About:

Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.

Do your best work, be your authentic self.

At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principlesand our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.

Notice for California Applicants

Los Angeles County Fair Chance Notice