Customer Service Manager

Sky Real Estate Professionals; Houston (TX); On-site; USD 87,000 - 169,000; Full time

Job summary

A leading real estate firm in Houston, TX is seeking a Customer Service Manager to oversee operations and enhance client satisfaction. This role includes developing customer service strategies, training staff, and resolving complex issues. The ideal candidate has over 5 years in customer service management and strong leadership skills. This is a great opportunity to contribute to a dynamic team committed to excellence.

Qualifications

• 5+ years of experience in a customer service management role.
• Proven ability to lead and motivate a team.
• Strong focus on customer satisfaction.

Responsibilities

• Develop and implement customer service policies.
• Supervise and support customer service representatives.
• Analyze customer feedback to identify trends.

Skills

Team leadership

Customer-centric solutions

Excellent communication

Education

Bachelor's degree in Business Administration

Bachelor's degree in Communications

Tools

CRM software

Job description

Overview

Customer Service Manager role at Sky Real Estate Professionals. Join Sky Real Estate Professionals, a leader in the real estate industry, as our Customer Service Manager and become a vital part of our dynamic team. We are committed to providing exceptional client experiences and maintaining our reputation for excellence. As the Customer Service Manager, you will oversee our customer support operations, ensuring seamless communication between clients and agents. Your role will involve developing innovative strategies to enhance service delivery, training and mentoring your team, and resolving any client concerns with professionalism and efficiency. This is an exciting opportunity to leverage your leadership skills and customer service expertise in a fast-paced, rewarding environment. If you have a passion for real estate and a drive for customer satisfaction, we invite you to take the next step in your career with Sky Real Estate Professionals, where we value integrity, innovation, and teamwork.

Compensation

Base pay range: $87,000.00/yr - $169,000.00/yr

This range is provided by Sky Real Estate Professionals. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Responsibilities

• Develop and implement customer service policies and procedures to enhance customer satisfaction and loyalty.
• Supervise and support customer service representatives, ensuring they adhere to company standards and provide excellent service.
• Analyze customer feedback and service data to identify trends and areas for improvement, and report findings to senior management.
• Coordinate with other departments to resolve complex customer issues and improve overall service delivery.
• Train and mentor customer service staff to ensure consistent and effective service across all customer interactions.

Qualifications

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 5 years of experience in a customer service management role, preferably within the real estate industry.
• Proven ability to lead and motivate a team to achieve high levels of customer satisfaction and performance.
• Excellent communication and interpersonal skills, with a strong focus on customer-centric solutions.
• Proficiency in CRM software and other customer service management tools.

Additional details

Location: Houston, TX