Customer Service Manager: Lead, Coach & Elevate CX Team

Real Floors, Inc.; Houston (TX); Vor Ort; USD 55.000 - 75.000; Vollzeit

Benefits dieser Stelle

Paid Holidays

PTO

Life Insurance

Disability Insurance

Health Insurance

Dental & Vision

401(k) + match

Annual Bonus Potential

Fitness Reimbursement

Employee Referral Bonus

Employee Discount

Zusammenfassung

Real Floors, Inc. is hiring a Customer Service Manager to lead a dedicated team of Customer Service Representatives and oversee daily operations. This full-time role focuses on coaching, process optimization, and delivering exceptional customer service from Houston, TX.

The position requires strong communication, problem-solving, and a proactive approach to ensure accurate orders, timely issue resolution, and positive cross-department collaboration with GM and HR.

Qualifikationen

• 1+ year of proven management experience
• Coaching style to lead and develop team members
• Strong verbal and written communication
• Experience fostering a positive workplace culture
• Ability to have difficult conversations when needed
• Proactive, collaborative problem solver
• Proficient with email and data entry; experience with Word, Excel, Google Drive and Gmail

Aufgaben

• Oversees the day-to-day activities of the Customer Service Department
• Provides constructive feedback and coaches and develops direct reports
• Processes new orders via telephone, email, and our online customer portal
• Provides real-time solutions to customer or internal issues and guides reports accordingly
• Promotes cross-departmental communication and collaborative problem resolution
• Reviews subcontractor work orders and ensures orders are billed accurately
• Conducts performance evaluations; coordinates with GM and HR on hiring/terminations
• Performs all other duties assigned by management

Kenntnisse

Team leadership

Customer service

Communication

Problem solving

Tech literacy

Office skills

Tools

Word

Excel

Google Drive

Gmail

Jobbeschreibung

Real Floors, Inc. is hiring a Customer Service Manager to lead a dedicated team of Customer Service Representatives and oversee daily operations. This full-time role focuses on coaching, process optimization, and delivering exceptional customer service from Houston, TX.

The position requires strong communication, problem-solving, and a proactive approach to ensure accurate orders, timely issue resolution, and positive cross-department collaboration with GM and HR.