Reading Branch Manager - Lead, Coach & Grow Team

Metro Credit Union; Reading (MA); Sur place; USD 76 000 - 104 000; Plein temps

Avantages offerts par ce poste

Onsite at Reading Branch

Competitive benefits package

Résumé du poste

Metro Credit Union is seeking a Reading Branch Manager to lead a visible member-facing team, drive branch performance, and develop talent. You will coach staff, expand member relationships, and ensure exceptional service while upholding regulatory and operational standards.

The role emphasizes accountability, collaboration, and continuous improvement, with onsite work at the Reading Branch and a focus on achieving branch growth through referrals and financial conversations.

Qualifications

• Experience leading employees in retail banking or customer-focused environments.
• Strong coaching and performance management skills.
• Ability to balance member relationships with risk and compliance.
• Excellent problem-solving, communication, and decision-making skills.
• Comfort working in a fast-paced, high-accountability setting.
• Previous sales leadership or branch management background preferred.

Responsabilités

• Oversee branch performance, service, sales, and risk management.
• Coach and develop a high-performing branch team.
• Enhance member experience and resolve complex issues.
• Drive branch growth through relationships and referrals.
• Ensure regulatory compliance, security, and audit readiness.
• Monitor performance metrics, staffing, and budget.
• Support lending conversations and account openings.
• Collaborate with regional leadership to meet objectives.

Connaissances

Growth mindset

Leadership

Coaching

Customer service

Retail banking

Communication

Formation

Associate’s degree in Business Administration or related field

Description du poste

Metro Credit Union is seeking a Reading Branch Manager to lead a visible member-facing team, drive branch performance, and develop talent. You will coach staff, expand member relationships, and ensure exceptional service while upholding regulatory and operational standards.

The role emphasizes accountability, collaboration, and continuous improvement, with onsite work at the Reading Branch and a focus on achieving branch growth through referrals and financial conversations.