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Reed Talent Solutions; City of Norwich (NY); On-site; USD 49,000 - 73,000; Full time

Benefits offered by this job

25 days annual leave

Management training

Development funding

Bi-annual pay reviews

Employee benefits package

Job summary

Reed in Partnership is seeking talented individuals to join us as Business Managers within our Employability Division. This role is office-based and involves travel across Norfolk and Suffolk.

Successful applicants will drive performance against contractual targets and lead a team of Progression Coaches to deliver high-quality service. You will oversee operational performance, support staff development, manage stakeholder relationships and contribute to positive participant outcomes.

Qualifications

• Experience managing a team and achieving targets.
• Strong people management, coaching and development skills.
• Excellent decision-making, resilience and communication abilities.

Responsibilities

• Lead and motivate a team of Progression Coaches.
• Deliver performance against contractual targets and KPIs.
• Manage stakeholder relationships and commission-based opportunities.
• Oversee staff development and performance management.
• Monitor budgets, forecasting and programme delivery.

Skills

Leadership

People management

Coaching

Communication skills

Decision making

Resilience

IT skills

Organisational skills

Travel flexibility

Education

Two a-levels

GCSE English

Degree in social sciences or welfare

Job description

Working Pattern: Full-time. Part-time applications will also be considered, subject to business requirements.

About Reed in Partnership

Reed in Partnership has been delivering public services since 1998. We are a British family-owned organisation dedicated to positively transforming lives and communities through services that support people to achieve sustainable outcomes.

About the Opportunity

Do you have strong leadership skills, experience managing performance, and a passion for helping others succeed?

We're seeking talented individuals to join us as Business Managers within our Employability Division. This role is primarily office-based and involves travel across Norfolk and Suffolk.

Please note: These positions are currently being advertised as expressions of interest while we prepare for a number of upcoming opportunities. Successful applicants will be contacted regarding next steps once formal recruitment begins.

About the Programme

Our Employability Division supports people who are unemployed, economically inactive, or facing barriers to work, including health conditions, disabilities and caring responsibilities. To date, we have supported over 250,000 people into employment.

The Confident Futures programme, funded by the Department for Work and Pensions (DWP), provides voluntary support for Universal Credit claimants with long-term health conditions, helping them improve confidence, wellbeing, skills and readiness for employment.

The Role

As a Business Manager, you will lead and motivate a team of Progression Coaches, ensuring high-quality service delivery and achievement of contractual targets. You will oversee operational performance, support staff development, manage stakeholder relationships and contribute to successful participant outcomes.

Key Responsibilities

Performance & Service Delivery

• Deliver performance against contractual targets and KPIs.
• Monitor office and individual performance levels.
• Implement strategies that help individuals overcome barriers to employment and develop skills.
• Ensure a high standard of customer service and programme delivery.

People Management

• Lead, motivate and develop a team of Progression Coaches.
• Conduct performance management, coaching and mentoring activities.
• Identify skills gaps and support learning and development.
• Recruit, train and retain high-performing team members.

Stakeholder Management

• Build and maintain effective relationships with internal and external stakeholders.
• Work with employers and partners to maximise opportunities for participants.
• Support referral generation and engagement across the local area.
• Monitor profit and loss performance.
• Support monthly forecasting and budget management.

What We Offer

In addition to a competitive salary, we provide:

• 25 days annual leave plus bank holidays (pro rata for part-time employees)
• Award-winning management and leadership training
• Professional and personal development funding
• Bi-annual pay reviews
• Access to a wide range of additional employee benefits

This is an opportunity to lead a team that makes a genuine difference by helping people overcome barriers and move towards sustainable employment. Our values of Take Ownership, Work Together, and Be Fair, Open and Honest underpin everything we do.

Requirements

• Previous experience directly managing a team.
• Experience within sales, recruitment, employability or customer service environments.
• Proven track record of achieving personal and team performance targets.
• Strong people management skills, including coaching, training, recruitment and performance management.
• Strong administrative and IT skills.
• Excellent decision-making, resilience and communication skills.
• Minimum of two A-Levels or an equivalent Level 3 qualification.
• GCSE English Language Grade B/Level 6 or above (or equivalent Level 2 qualification), or successful completion of a literacy assessment during the recruitment process.
• Willingness and ability to travel across the region as required.
• Flexible approach to working patterns and travel.
• Knowledge of the welfare-to-work or benefits sector.
• Degree or relevant qualification in areas such as psychology, sociology, social care, social science, advice and guidance, welfare-to-work or social work.
• Interest in supporting people to achieve positive outcomes.
• Ability to speak more than one language.

Diversity & Inclusion

Reed in Partnership is committed to creating an inclusive workplace where everyone is treated fairly and with respect. We welcome applications from all backgrounds and operate a guaranteed interview scheme for disabled applicants who meet the minimum criteria.