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NHS Jobs; Bedminster Township (NJ); On-site; USD 38,000 - 48,000; Full time

Job summary

NHS Jobs in Bedminster Township, New Jersey seeks a diligent practice receptionist to greet patients, handle calls, and coordinate appointments.

You will support clinicians and the admin team, maintain confidentiality, and help improve day-to-day operations within the practice.

Qualifications

• Providing reception cover and welcoming patients to the practice.
• Answering incoming telephone calls and dealing with enquiries appropriately.
• Booking, cancelling and amending appointments.
• Processing electronic requests and online consultations.
• Liaising with hospitals, community services and other healthcare providers.
• Maintaining confidentiality and complying with practice information governance policies.
• Supporting clinicians and the wider administrative team with routine administrative tasks.
• Undertaking any other reasonable duties appropriate to the role.

Responsibilities

• Providing reception cover and welcoming patients.
• Answering calls and handling enquiries.
• Booking, cancelling and amending appointments.
• Processing electronic requests and online consultations.
• Liaising with hospitals and other healthcare providers.
• Maintaining confidentiality and governance compliance.
• Supporting clinicians and administrative team with routine tasks.
• Contributing positively to team working and practice improvement initiatives.

Skills

Reception duties

Patient service

Telephone handling

Communication

Confidentiality

Job description

To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective manner. To provide general assistance to the practice team and project a positive and professional image to patients and visitors, whether in person, online or via telephone. Responsibilities include: Providing reception cover and welcoming patients to the practice. Answering incoming telephone calls and dealing with enquiries appropriately. Signposting patients to the most appropriate service using agreed practice protocols. Booking, cancelling and amending appointments. Processing electronic requests and online consultations. Managing patient queries and resolving issues wherever possible. Liaising with hospitals, community services and other healthcare providers. Maintaining confidentiality and complying with practice information governance policies. Supporting clinicians and the wider administrative team with routine administrative tasks. Processing incoming correspondence and workflow tasks. Monitoring practice communication systems and responding appropriately. Contributing positively to team working and practice improvement initiatives. Undertaking any other reasonable duties appropriate to the role.

Progression Opportunities

We are committed to developing our staff and supporting career progression. Following successful completion of training and probation, there will be opportunities for the successful candidate to develop additional skills and progress into wider administrative and practice support responsibilities as vacancies and service needs arise. This may include document management, referral administration, clinical administration and other GP support duties.