Receptionist

Pcdc; Town of Mansfield (NY); On-site; USD 24,000 - 33,000; Full time

Job summary

Orchard Medical Practice in Mansfield is seeking a friendly Receptionist to support the multidisciplinary team. You will greet patients, manage the appointment system, handle enquiries, and assist with administrative tasks across the practice.

The role requires good communication, attention to detail, and the ability to work with the public. Prior experience in a healthcare setting is desirable. Full training and ongoing support are provided.

Qualifications

• Experience of dealing with the general public and providing frontline support.
• Good numeracy and literacy skills with accuracy in data entry.
• Ability to manage a busy reception desk with professionalism.

Responsibilities

• Greet and direct patients and visitors.
• Maintain and monitor the appointment system.
• Process personal, telephone and e-requests for appointments.
• Support administrative tasks and patient registration.
• Handle information securely and in line with policies.
• Signpost patients to the appropriate services and liaise with the clinical team.

Skills

Customer service

Telephone handling

Data entry

Education

GCSE Maths & English (Grade C)

NVQ Level 2 Health & Social Care

Job description

Orchard Medical Practice

About Us

We are a friendly large GP practice situation within Mansfield Community Hospital in Mansfield.

• We have approximately 19,000 patients
• We are rated CQC Outstanding
• We have 5 GP Partners, 6 Salaried GPs
• We have a large team of nursing staff & reception/administrative staff
• We are a training practice for GP Registrars in training as well as University Medical Students

Job Summary

The Receptionist will be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, the effective use of the appointment system, booking appointments, the processing of information (electronic and hard copy) in a timely manner and in accordance with current policies, assisting patients as required and supporting the administration team with patient registration. The post-holder will act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers. The Receptionist will support staff with the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. The post-holder will be an integral part of the general practice team.

Job Description/Responsibilities

Primary Responsibilities:

• Accurately detail information on patients records within the clinical system
• Maintain and monitor the practice appointment system
• Process personal, telephone and e-requests for appointments
• Assist with total triage administration
• Answer incoming phone calls, transferring calls or dealing with the callers’ request appropriately
• Signpost patients to the correct service
• Initiate contact with and respond to, requests from patients, team members and external agencies
• Photocopy documentation as required
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into patients’ healthcare records as necessary
• Direct requests for information, i.e., DSAR, insurance/solicitors’ letters and DVLA forms to the administrative team
• Manage all queries as necessary in an efficient mannerCarry out system searches as requested
• Support all clinical staff with general administrative tasks as requested
• Undertake a broad spectrum of administrative duties commensurate with the role
• Be an integral part of the general practice team
• Act as a chaperone as required
• Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children
• Support in the delivery of enhanced services and other service requirements
• Undertake all mandatory training and induction programmes
• Contribute to and embrace the spectrum of clinical governance
• Maintain a clean, tidy, effective working area at all times
• Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed
• Full Job Description & Persona Specification available on request

Qualifications

Essential

• GCSE or equivalent Level 4 or Grade C in maths & English or functional skills level 2 in maths & England

Desirable

• NVQ Level 2 in health & Social Care

Experience

Essential

• Experience of working with the general public

Desirable

• Experience of working in a healthcare setting
• Experience of administrative duties

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer nameOrchard Medical PracticeAddressStockwell GateMansfieldNG18 5GG