Receptionist/Administrator

Sheet Street Surgery; Windsor; On-site; GBP 21,000 - 27,000; Full time

Job summary

Sheet Street Surgery in Windsor is seeking a friendly receptionist to be the first point of contact for patients. You will manage inquiries, book appointments, handle administrative tasks and support the clinical team with day-to-day operations.

You will work as part of a team, communicate clearly, use IT systems (EMIS is an advantage), and maintain confidentiality while covering annual leave and busy periods.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong organisational skills and attention to detail are essential.
• Ability to multitask, work under pressure and prioritise workloads.
• Confidentiality and professional conduct are required.
• Familiarity with IT systems; EMIS experience is an advantage.

Responsibilities

• Provide a courteous and effective reception service to patients and visitors.
• Answer telephone calls efficiently and direct patients to the appropriate services.
• Manage appointment bookings with triage tools and referrals.
• Process patient information accurately using clinical systems.
• Respond to e-consults and email queries promptly.
• Maintain effective communication within the practice team and with external partners.
• Support other admin duties such as filing, scanning, and handling shared mailboxes.

Skills

Excellent communication

Organisational skills

Multitasking

IT systems familiarity

Team player

Confidentiality

Tools

EMIS

MS Office

Job description

As the first point of contact for our patients, you will play a vital role in ensuring they receive a welcoming and efficient service. Youll be responsible for managing incoming queries, booking appointments, handling administrative tasks and supporting the clinical team with day-to-day operations.

Key Responsibilities

• Provide a courteous and effective reception service to patients and visitors
• Answer telephone calls efficiently and direct patients to the appropriate services
• Manage appointment bookings, including use of triage tools and hub referrals
• Process patient information accurately using clinical systems
• Respond to E-consults and email queries in a timely and professional manner
• Maintain effective communication within the practice team and with external healthcare partners
• Support other administrative duties as needed, including filing, scanning, and managing shared mailboxes

What Were Looking For

• Excellent communication skills verbal and written
• Strong organisational skills and attention to detail a must.
• Ability to multitask, work under pressure and prioritise workload
• Confident using IT systems (previous EMIS experience is an advantage)
• Friendly, positive and team-oriented attitude
• Commitment to maintaining confidentiality and professionalism
• Flexibility to cover annual leave and absences as required
• Available for shifts between the hours of 8am and 6pm