RCM Client Advisor: Customer Success (Hybrid/Remote)

ModMed; United States; Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

United States benefits package

401(k) with company match

Hybrid/remote options

Paid time off

Job summary

ModMed is seeking a customer-focused Associate RCM Client Advisor to join its Revenue Cycle Management team. In this entry-level role, you will handle day-to-day client inquiries via email, cases, and calls, triaging issues and ensuring timely, effective resolutions.

You will collaborate with Client Advisors and internal teams to identify and elevate claim issues, educate office staff, and drive improvements to maximize client outcomes and satisfaction.

Qualifications

• Minimum of 2 years of related experience and/or training in medical billing, healthcare business processes, or revenue cycle management (or an equivalent combination of education and experience) required.
• Bachelor's Degree or equivalent work experience preferred.
• Medical Billing Certification preferred.
• Solid knowledge of medical billing and coding, healthcare business processes, and a strong understanding of insurance carriers including Medicare, private HMOs, and PPOs.
• Basic Microsoft Excel skills (formulas, functions, formatting) and PowerPoint skills required.
• Detailed written, verbal, and interpersonal communication skills with high attention to detail.
• Strong organization and time management skills with the demonstrated ability to multitask in a fast-paced environment.
• Ability to work effectively both independently and as part of a collaborative team.
• Alignment with ModMed core competencies, including Accountability, Agility, Customer Focus, Communication, and Results Driven.

Responsibilities

• Manage incoming client emails, support cases, and transactional questions regarding charges, payments, and claims, ensuring resolution within a 48-hour SLA.
• Conduct claim-level denial reviews, patient balance reviews, and demographic reviews directly with client practice staff.
• Manage phone queues related to transactional questions and route inquiries to appropriate internal parties as needed.
• Identify and elevate larger claim issues, recurring trends, or contract‑related matters to the Client Advisor or appropriate functional teams for resolution.
• Oversee daily support management across approximately 20 assigned client accounts, delivering exceptional customer service to Office Managers, billers, and front‑desk staff.
• Act as a Business Systems Analyst by reviewing individual client issue examples to diagnose underlying problems using product knowledge or preparing documentation for internal subject matter experts.
• Identify repetitive workflow bottlenecks, flag recurring claim errors or internal process gaps to leadership, and suggest improvements to client‑facing documentation and training materials.
• Assist leadership and broader account teams in authoring and executing tactical risk mitigation plans for accounts identified as at‑risk.
• Identify client pain points and operational gaps that could be resolved by additional ModMed services.
• Perform additional projects and job duties as assigned.

Skills

Medical billing knowledge

Healthcare processes

Communication

Time management

Teamwork

Attention to detail

Multitasking

MS Excel

PowerPoint

Education

Bachelor's degree or equivalent experience

Medical Billing Certification

Tools

MS Excel

PowerPoint

Job description

ModMed is seeking a customer-focused Associate RCM Client Advisor to join its Revenue Cycle Management team. In this entry-level role, you will handle day-to-day client inquiries via email, cases, and calls, triaging issues and ensuring timely, effective resolutions.

You will collaborate with Client Advisors and internal teams to identify and elevate claim issues, educate office staff, and drive improvements to maximize client outcomes and satisfaction.