RCM Client Success Manager — Scale Outcomes (Hybrid)

Enboarder; United States; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

HSA contributions

401(k) match and retirement planning

Paid time off

Parental leave

Life and disability benefits

FSA and EAP

Tuition reimbursement

LinkedIn Learning

Hybrid/remote roles

Dog-friendly HQ and wellness spaces

Job summary

ModMed, a leading AI-enabled cloud platform for healthcare, is seeking a Manager, RCM Client Success. The role oversees teams supporting RCM specialties, driving client retention and growth through excellent service delivery and strategic account management.

Based in the United States with HYBRID/remote options, ModMed emphasizes a culture of excellence and ongoing professional development. The position contributes to scaling verticals and improving client KPI metrics, working closely with

Responsibilities

• Oversee Enterprise Client Advisors and Leads to support RCM Specialties.
• Ensure exceptional service delivery, client satisfaction, and KPI adherence.
• Drive client retention, growth, and long-term relationships through strategic account management.
• Coach and develop team members to improve client operations and scale verticals.
• Collaborate with senior leadership to identify opportunities to better scale assigned verticals.

Job description

ModMed, a leading AI-enabled cloud platform for healthcare, is seeking a Manager, RCM Client Success. The role oversees teams supporting RCM specialties, driving client retention and growth through excellent service delivery and strategic account management.

Based in the United States with HYBRID/remote options, ModMed emphasizes a culture of excellence and ongoing professional development. The position contributes to scaling verticals and improving client KPI metrics, working closely with