RCM Client Success Manager: Growth & Retention Leader

ModMed; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) match

PTO & parental leave

Life & disability

FSA

Employee assistance

Tuition reimbursement

LinkedIn Learning

Dog-friendly HQ

Hybrid/remote options

Catered meals

Wellness rooms

Job summary

ModMed is seeking a Manager, RCM Client Success to lead a team of Enterprise Client Advisors, Client Advisors, and Leads. You will ensure exceptional service delivery, client satisfaction, and achievement of revenue cycle management goals across assigned specialties.

The role emphasizes proactive identification of improvement opportunities, coaching for higher performance, and strategic collaboration with leadership to scale and retain key accounts. A strong client-focused mindset is essential.

Qualifications

• Experience leading client success teams in RCM context.
• Proven ability to coach and develop teammates to improve client outcomes.
• Strong focus on client retention, growth, and KPI management.

Responsibilities

• Oversee RCM Client Success teams incl. Enterprise Client Advisors and Leads.
• Drive exceptional service delivery and client satisfaction across verticals.
• Coach and develop team members to scale assigned verticals.
• Collaborate with senior leadership on opportunities to grow and retain clients.

Skills

Revenue Cycle Management

Team Leadership

Client Success

Account Management

Coaching

Job description

ModMed is seeking a Manager, RCM Client Success to lead a team of Enterprise Client Advisors, Client Advisors, and Leads. You will ensure exceptional service delivery, client satisfaction, and achievement of revenue cycle management goals across assigned specialties.

The role emphasizes proactive identification of improvement opportunities, coaching for higher performance, and strategic collaboration with leadership to scale and retain key accounts. A strong client-focused mindset is essential.