Rapid Response Service Advisor — Paid Training & Career Growth

Sewell-Family-of-Companie; Odessa (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

Paid time off (PTO)

Employee vehicle purchase and service

Career advancement opportunities

Continued leadership training

Job summary

Sewell Ford Lincoln in Odessa, Texas, is seeking a Rapid Response Service Advisor. This role focuses on guiding guests through same-day maintenance and repair services, coordinating with technicians, and ensuring smooth, fast, and friendly service delivery.

No prior automotive dealership experience is required; candidates from sales, retail, hospitality, or customer service backgrounds are encouraged to apply. Growth opportunities exist within the dealership’s service department.

Qualifications

• Experience in customer service, retail, hospitality, or related fields preferred.
• Strong communication and interpersonal skills required.
• Ability to stay organized and manage multiple tasks in a fast-paced environment.

Responsibilities

• Be the main point of contact for guests visiting the Rapid Response Team.
• Manage same-day maintenance and repair orders for efficient service.
• Listen to customer concerns, document service needs, and explain maintenance clearly.
• Coordinate with Rapid Response Technicians and shop leadership to keep vehicles moving.
• Maintain updates on vehicle status and service completion times.
• Aim to meet productivity, sales, efficiency, and guest satisfaction goals.

Skills

Customer service

Communication

Organizational skills

Problem solving

Job description

Sewell Ford Lincoln in Odessa, Texas, is seeking a Rapid Response Service Advisor. This role focuses on guiding guests through same-day maintenance and repair services, coordinating with technicians, and ensuring smooth, fast, and friendly service delivery.

No prior automotive dealership experience is required; candidates from sales, retail, hospitality, or customer service backgrounds are encouraged to apply. Growth opportunities exist within the dealership’s service department.