Rapid Response Mitigation Technician (Water & Fire)

Fortify Companies; Portsmouth (NH); On-site; USD 2,480,000 - 3,582,000; Full time

Benefits offered by this job

Competitive hourly pay based on exp

Health, dental, and vision coverage

401(k) with company match

Generous PTO and 9 paid holidays

Company vehicle (role dependent)

Company technology stipend (monthly)

Company gear and branded materials

Ongoing training and certification

Job summary

Insurcomm Restoration, part of Fortify Companies, is seeking a Mitigation Technician for a field-based, full-time role in Portsmouth, NH. You will provide emergency restoration services for fire, water, mold, sewer, and storm damage, stabilizing properties and delivering compassionate, professional service during stressful situations.

Join a team that values safety, urgency, and accountability, with training and certification support and opportunities for growth within a PE-backed organization.

Qualifications

• Willingness to obtain IICRC certification.
• Proficiency with hand and power tools.
• Ability to lift up to 50 lbs and perform physical labor.
• Strong communication, listening, and interpersonal skills.
• Reliable driving record and punctuality.
• Ability to navigate Microsoft Teams and complete onsite documentation using PSA and industry software.

Responsibilities

• Respond to emergency mitigation calls and assess property damage from fire, water, mold, and weather-related events.
• Perform water extraction, structural drying, and mitigation services in accordance with IICRC standards.
• Remove and dispose of damaged building materials safely and efficiently.
• Decontaminate, clean, and deodorize affected interior spaces.
• Collaborate with the Contents Division to clean, pack, and store salvageable items.
• Document job progress through photos and detailed notes using PSA and other required software.
• Communicate clearly and professionally with clients, answering questions with empathy and respect.
• Maintain a clean, organized, and safe job site at all times.
• Properly set up, operate, clean, and store tools and equipment.
• Follow warehouse and vehicle protocols, including daily documentation of consumables and equipment use.
• Work effectively and collaboratively with project managers, crew chiefs, and team members.

Skills

IICRC certification

Hand & power tools

Physical labor

Customer service

Communication

Team player

Clean driving record

MS Teams & onsite documentation

Tools

PSA

Encircle

Docusketch

Job description

Insurcomm Restoration, part of Fortify Companies, is seeking a Mitigation Technician for a field-based, full-time role in Portsmouth, NH. You will provide emergency restoration services for fire, water, mold, sewer, and storm damage, stabilizing properties and delivering compassionate, professional service during stressful situations.

Join a team that values safety, urgency, and accountability, with training and certification support and opportunities for growth within a PE-backed organization.