Rapid-Response Inside Sales & Service Rep

GOLD SEAL ROOFING LLC; Tampa (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Bonus based on performance

Profit sharing

Opportunity for advancement

Job summary

Gold Seal Roofing, LLC in Tampa Bay is seeking a Customer Service Representative / Inside Sales to rapidly respond to inbound leads and book high-quality appointments using ServiceTitan.

You will balance customer care with sales, keep data accurate, coordinate with field teams, and contribute to performance metrics while enjoying growth opportunities and competitive compensation. The role emphasizes speed, accuracy, and persuasive communication.

Qualifications

• Speed-to-lead and appointment-booking skills.
• Strong communication and relationship-building abilities.
• Accurate real-time data entry into ServiceTitan.
• Ability to coordinate with field teams and sales reps.

Responsibilities

• Speed-to-Lead Appointment Booking: respond immediately to inbound leads and convert to appointments.
• Customer Interaction & Relationship Building: serve as first point of contact with warm, professional communication.
• Data entry in ServiceTitan and scheduling updates.
• Monitor technician statuses and optimize dispatch and routing.
• Track daily/weekly KPIs (lead response, appointments booked, conversions).
• Workflow optimization and team development to improve processes.

Skills

Inside sales

Customer service

Lead management

Communication

Organization

Tools

ServiceTitan

Job description

Gold Seal Roofing, LLC in Tampa Bay is seeking a Customer Service Representative / Inside Sales to rapidly respond to inbound leads and book high-quality appointments using ServiceTitan.

You will balance customer care with sales, keep data accurate, coordinate with field teams, and contribute to performance metrics while enjoying growth opportunities and competitive compensation. The role emphasizes speed, accuracy, and persuasive communication.