Rapid-Response EMS Dispatcher & Call Center Coordinator

911 Emergency Communications; Lansing (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance program

Continuing education

Job summary

911 Emergency Communications seeks qualified Emergency Medical Dispatchers to handle urgent medical calls, verify location and access details, and coordinate response resources. Training may lead to EMS Dispatcher certification and CPR certification is often required.

The role involves protocol-based instruction and documentation within a high-stakes environment. Applicants should meet the minimum education requirements and may join sponsored training programs.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• CPR certification may be required; EMT or paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

Emergency Medical Dispatcher certification

CPR certification

Job description

911 Emergency Communications seeks qualified Emergency Medical Dispatchers to handle urgent medical calls, verify location and access details, and coordinate response resources. Training may lead to EMS Dispatcher certification and CPR certification is often required.

The role involves protocol-based instruction and documentation within a high-stakes environment. Applicants should meet the minimum education requirements and may join sponsored training programs.