Emergency Medical Dispatcher: Rapid Response & Coordination

Emergency Telecommunicator Services; Bladensburg (MD); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

Emergency Telecommunicator Services seeks an Emergency Medical Dispatcher to handle urgent medical calls, verify location details, and coordinate ambulance resources. You will follow approved protocols to provide instructions and support responders in critical situations.

Applicants may need EMD certification, CPR, and a high school diploma; extensive training and background checks are part of the onboarding process. The role includes shift work and overtime as needed.

Qualifications

• A high school diploma or GED is commonly required.
• Emergency Medical Dispatcher certification may be required before appointment.
• CPR certification is often required or preferred.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Communication skills

Multitasking

Attention to detail

Calm under pressure

Education

High school diploma or GED

Emergency Medical Dispatcher certification

CPR certification

Tools

Emergency dispatch software

Radio/phone equipment

Job description

Emergency Telecommunicator Services seeks an Emergency Medical Dispatcher to handle urgent medical calls, verify location details, and coordinate ambulance resources. You will follow approved protocols to provide instructions and support responders in critical situations.

Applicants may need EMD certification, CPR, and a high school diploma; extensive training and background checks are part of the onboarding process. The role includes shift work and overtime as needed.