Emergency Medical Dispatcher: Rapid Response & Dispatch

911 Emergency Communications; Marbury (MD); On-site; USD 40,000 - 60,000; Full time

Job summary

911 Emergency Communications is seeking an Emergency Medical Dispatcher to manage urgent medical calls, gather essential details, and coordinate response resources. You will prioritize cases using approved protocols and provide guidance to responders while ensuring patient safety and accuracy of information.

The role involves extended console work, shift work including overnights and weekends, and adherence to medical dispatch protocols.

Qualifications

• High school diploma or equivalent commonly required.
• Emergency Medical Dispatcher certification may be required or sponsored training.

Responsibilities

• Receive calls involving illness, injury, and medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Communication

Calm under pressure

Attention to detail

Teamwork

Education

High school diploma or equivalent

EMD certification preferred

Job description

911 Emergency Communications is seeking an Emergency Medical Dispatcher to manage urgent medical calls, gather essential details, and coordinate response resources. You will prioritize cases using approved protocols and provide guidance to responders while ensuring patient safety and accuracy of information.

The role involves extended console work, shift work including overnights and weekends, and adherence to medical dispatch protocols.