Rapid-Response 911 Call Taker | Emergency Communications

National Public Safety Careers; West Union (SC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers advertises 911 Call Taker opportunities in West Union, SC. The role involves handling incoming emergency calls, asking focused questions, confirming incident locations, and documenting details for dispatchers.

Call takers may work separately from or with radio dispatch, depending on the agency. Candidates typically need a high school diploma or equivalent; prior customer service or public safety experience helps, but is not always required.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or public safety experience is helpful but not always required.
• Strong listening, typing, and clear verbal communication skills.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening skills

Verbal communication

Typing accuracy

Following procedures

Customer service

Education

High School Diploma or equivalent

Job description

National Public Safety Careers advertises 911 Call Taker opportunities in West Union, SC. The role involves handling incoming emergency calls, asking focused questions, confirming incident locations, and documenting details for dispatchers.

Call takers may work separately from or with radio dispatch, depending on the agency. Candidates typically need a high school diploma or equivalent; prior customer service or public safety experience helps, but is not always required.