911 Call Taker: Fast, Precise Public Safety Support

Regional 911 Intake Solutions; Hamilton (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker in Rice, TX to handle emergency and nonemergency calls, verify locations and contact details, and document information for dispatch teams.

The role requires strong listening skills, accurate typing, and the ability to follow structured procedures. Training includes certifications and performance assessments, with benefits offered by the employer.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.
• Assessments and minimum scores determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide calming guidance and essential pre-arrival instructions within training.

Skills

Listening

Typing

Verbal communication

Procedures

Education

High school diploma

Job description

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker in Rice, TX to handle emergency and nonemergency calls, verify locations and contact details, and document information for dispatch teams.

The role requires strong listening skills, accurate typing, and the ability to follow structured procedures. Training includes certifications and performance assessments, with benefits offered by the employer.