Ramp & Passenger Operations Lead

Trego-Dugan Aviation Inc; Windsor Locks (CT); On-site; USD 65,000 - 90,000; Full time

Job summary

Trego-Dugan Aviation Inc in Windsor Locks, CT is hiring a Duty Manager (Ramp and Passenger) to lead Ground Operations and Customer Service teams for contracted flights and charters. You will supervise staff, ensure safety, security and service quality, and drive daily performance metrics.

Responsibilities include staff training, policy enforcement, coordination with TSA/FAA and airline partners, equipment readiness, shift planning, and timely reporting while maintaining compliance with company

Qualifications

• Ability to read, analyze, and interpret company policies, procedures, and regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to present information clearly and respond to questions from groups or managers.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Responsibilities

• Plans, directs, and participates in Ramp/Ground and Customer Service operations for contracted flights and charters.
• Directs and trains Ground Operations and Customer Service staff; maintains training records.
• Implements departmental policy and advises on policy issues to improve efficiency and compliance.
• Coordinates operations with carrier personnel, station managers, and TSA as required for the shift.
• Maintains safety and security procedures in line with FAA/TSA directives and company rules.
• Prepares verbal and written reports on ground service activities and staffing.

Skills

Reading comprehension

Written communication

Reporting

Public speaking

Problem solving

Instructions understanding

Lifting 70 lbs

Education

College degree or equivalent experience

Tools

Microsoft Office

CRM systems

Job description

Trego-Dugan Aviation Inc in Windsor Locks, CT is hiring a Duty Manager (Ramp and Passenger) to lead Ground Operations and Customer Service teams for contracted flights and charters. You will supervise staff, ensure safety, security and service quality, and drive daily performance metrics.

Responsibilities include staff training, policy enforcement, coordination with TSA/FAA and airline partners, equipment readiness, shift planning, and timely reporting while maintaining compliance with company