Ramp Operations Supervisor — Training & Team Lead

Piedmont Airlines; Boston (MA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on American Airlines

Medical and dental

Job summary

Piedmont Airlines is seeking a Ramp Supervisor in the Ground Handling Department to oversee operations, training, and staff performance at the Boston hub. The role emphasizes hands-on training, scheduling, and ensuring safe, on-time ramp activity in a fast-paced environment.

The ideal candidate will have strong organizational skills, the ability to defuse conflicts, and familiarity with Microsoft Office. This salaried position reports to the General Manager and requires flexibility for various

Qualifications

• Strong organizational and multitasking abilities are essential.
• Proven ability to work independently and meet deadlines.
• Experience collaborating with management and support staff is preferred.
• Able to defuse conflicts among team members and maintain a positive environment.
• Proficient in Microsoft Office Suite (Outlook, Excel, Word).
• Willingness to work a flexible schedule, including nonstandard shifts.

Responsibilities

• Oversee on-the-job training for ramp staff and coordinate training materials.
• Conduct briefs and distribute checklists to mentors and trainees.
• Create and manage staff schedules and deploy resources as needed.
• Provide hands-on support to the Training Department and offer feedback to managers.
• Approve release to duty after training completion and guide career development.
• Maintain compliance with corporate policies and drive standard work practices.
• Monitor performance to ensure on-time operations and service quality.
• Support operations during staff absences and adapt to changing conditions.

Skills

Organization

Multitasking

Independence

Stakeholder communication

Conflict resolution

MS Office

Flexible schedule

Education

Bachelor's in Aviation/Business

Tools

QIK

Sabre

Job description

Piedmont Airlines is seeking a Ramp Supervisor in the Ground Handling Department to oversee operations, training, and staff performance at the Boston hub. The role emphasizes hands-on training, scheduling, and ensuring safe, on-time ramp activity in a fast-paced environment.

The ideal candidate will have strong organizational skills, the ability to defuse conflicts, and familiarity with Microsoft Office. This salaried position reports to the General Manager and requires flexibility for various