Ramp Operations Lead - On-Time Flights & Team Coaching

Southwest Airlines; Boston (MA); On-site; USD 60,000 - 90,000; Full time

Job summary

Southwest Airlines in Boston is hiring a Ramp Supervisor to oversee Ramp Agents and ensure on-time operation with a focus on safety and efficiency. You will lead a team, coach staff, and coordinate with multiple departments to maintain high service standards.

The role requires maintaining equipment readiness, enforcing labor contracts, and driving performance metrics while fostering an inclusive and safe work environment on site.

Qualifications

• High School Diploma or GED required.
• Experience in airline operations or ramp environment preferred.
• Strong leadership and coaching abilities.
• Knowledge of safety and security regulations.

Responsibilities

• Actively coordinate with all departments to maintain the station's on-time performance, employee morale, and customer satisfaction.
• Monitor and guide ground support performance to ensure requirements are met.
• Ensure all equipment including GSE is maintained and available for the operation.
• Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment.
• Meet or exceed performance goals through effective decision making and monitor and assign gate control for flights.
• Assign and track Agents for training compliance.
• Maintain a safe working environment and institute programs to reduce accidents and injuries.
• Coordinate with departments to maintain on-time performance and report status updates to leaders.
• Drive performance by forecasting operational situations and holding parties accountable for results.

Skills

Leadership / Team Leadership

Customer Service

Communication

Safety Awareness

Ground Operations Knowledge

Scheduling & Workforce Management

Education

High School Diploma or GED

Job description

Southwest Airlines in Boston is hiring a Ramp Supervisor to oversee Ramp Agents and ensure on-time operation with a focus on safety and efficiency. You will lead a team, coach staff, and coordinate with multiple departments to maintain high service standards.

The role requires maintaining equipment readiness, enforcing labor contracts, and driving performance metrics while fostering an inclusive and safe work environment on site.