Raleigh-Durham Hybrid Operations Associate — Client Services

ZP Group; North Carolina; Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

PTO

Sick Leave

Holidays

Job summary

Piper Companies is seeking an Operations Associate for an award-winning company in the Raleigh-Durham, NC area. The Customer Service Representative will work on site three days a week from 9 to 6, communicating with customers through phone, email, chat, and text.

Responsibilities include managing client communications, resolving issues to completion, processing service requests, and explaining contract benefits.

Qualifications

• Bachelor’s degree required.
• On-site hybrid 3 days a week: Tue, Wed, Thu.
• Must have intermediate computer skills.
• Ability to thrive in a team environment and communicate effectively.

Responsibilities

• Manage client communications through phone, email, chat, and text with professionalism.
• Respond promptly to client needs, resolving issues fully and escalating only when necessary; follow up through completion.
• Process service requests such as withdrawals, surrenders, and ownership/beneficiary changes.
• Explain contract benefits and provide product and transaction information.

Skills

Computer skills

Education

Bachelor’s Degree

Job description

Piper Companies is seeking an Operations Associate for an award-winning company in the Raleigh-Durham, NC area. The Customer Service Representative will work on site three days a week from 9 to 6, communicating with customers through phone, email, chat, and text.

Responsibilities include managing client communications, resolving issues to completion, processing service requests, and explaining contract benefits.