RAFT Program Supervisor — Housing Support & Fraud Oversight

Community Teamwork; Lowell (MA); On-site; USD 68,000 - 75,000; Full time

Job summary

Community Teamwork in Lowell, MA seeks a Rental Assistance Supervisor to oversee the RAFT program’s administrative, programmatic, and fraud investigation functions, ensuring timely, compliant service delivery to eligible families.

You will lead a small team, coordinate application processing and training, and collaborate with funding sources while upholding CTI values of equity and compassion.

Qualifications

• Knowledge and experience with low-income, culturally diverse, and at-risk families.
• Prior related experience is required.
• Knowledge of community resources for low-income families.
• Excellent customer service, organizational, oral and written communication skills.
• Ability to manage multiple priorities and work in a fast-paced environment.
• Proficient in basic computer software and data collection systems.
• Strong problem-solving and crisis management skills.
• Ability to maintain accurate records and confidentiality.
• Excellent attention to detail.
• Able to pass state and federal background check.
• Ability to attend training on job related skills.
• High School degree or equivalent.

Responsibilities

• Oversee RAFT program compliance with the Administrative Plan and funding source requirements.
• Oversee the RAFT Portal: assign applications, manage overflow, match landlords/tenants, and generate reports.
• Process, review, and approve applications; investigate fraud; communicate findings to CTI and funding sources.
• Inform property owners of fraud and take steps to recoup funds; follow all fraud reporting protocols.
• Collaborate with RAFT Leads on appeals, recoupment, voids, and payment issues.
• Review applications and submit for payment; manage payment issues with owners and tenants.
• Develop materials and facilitate training for the program.
• Oversee a small team; approve time/attendance and ensure accuracy of submissions.
• Attend required meetings; act as liaison with partner organizations; uphold CTI values.

Skills

Low-income experience

Cultural diversity

Customer service

Organizational skills

Communication skills

Multitasking

Crisis management

Record keeping

Attention to detail

Background check

Training readiness

Education

High School diploma or equivalent

Job description

Community Teamwork in Lowell, MA seeks a Rental Assistance Supervisor to oversee the RAFT program’s administrative, programmatic, and fraud investigation functions, ensuring timely, compliant service delivery to eligible families.

You will lead a small team, coordinate application processing and training, and collaborate with funding sources while upholding CTI values of equity and compassion.