Rental Assistance Supervisor

Community Teamwork; Lowell (MA); On-site; USD 68,000 - 75,000; Full time

Job summary

Community Teamwork in Lowell, MA seeks a Rental Assistance Supervisor to oversee the RAFT program’s administrative, programmatic, and fraud investigation functions, ensuring timely, compliant service delivery to eligible families.

You will lead a small team, coordinate application processing and training, and collaborate with funding sources while upholding CTI values of equity and compassion.

Qualifications

• Knowledge and experience with low-income, culturally diverse, and at-risk families.
• Prior related experience is required.
• Knowledge of community resources for low-income families.
• Excellent customer service, organizational, oral and written communication skills.
• Ability to manage multiple priorities and work in a fast-paced environment.
• Proficient in basic computer software and data collection systems.
• Strong problem-solving and crisis management skills.
• Ability to maintain accurate records and confidentiality.
• Excellent attention to detail.
• Able to pass state and federal background check.
• Ability to attend training on job related skills.
• High School degree or equivalent.

Responsibilities

• Oversee RAFT program compliance with the Administrative Plan and funding source requirements.
• Oversee the RAFT Portal: assign applications, manage overflow, match landlords/tenants, and generate reports.
• Process, review, and approve applications; investigate fraud; communicate findings to CTI and funding sources.
• Inform property owners of fraud and take steps to recoup funds; follow all fraud reporting protocols.
• Collaborate with RAFT Leads on appeals, recoupment, voids, and payment issues.
• Review applications and submit for payment; manage payment issues with owners and tenants.
• Develop materials and facilitate training for the program.
• Oversee a small team; approve time/attendance and ensure accuracy of submissions.
• Attend required meetings; act as liaison with partner organizations; uphold CTI values.

Skills

Low-income experience

Cultural diversity

Customer service

Organizational skills

Communication skills

Multitasking

Crisis management

Record keeping

Attention to detail

Background check

Training readiness

Education

High School diploma or equivalent

Job description

Rental Assistance Supervisor

Pay Range: $ 68,000 - $75,000

Company Overview

Community Teamwork is a private non-profit organization located in Lowell MA. We employee over 600 employees and are a catalyst for social change. We leverage our programs, our partnerships, and our collective voice to foster equity, compassion, and community engagement by creating housing, education, and economic opportunities.

Position Summary

The Rental Assistance Supervisor will be responsible for overseeing and coordinating the administrative, programmatic, and fraud investigative functions of the Rental Assistance for Families in Transition (RAFT) program. This position will ensure the effective and timely administration of program activities, compliance with program requirements and policies. The Rental Assistance Supervisor will be responsible for maintaining program integrity and ensuring the delivery of high-quality services to eligible families.

Essential Functions and Responsibilities

1. Ensure RAFT program is abiding by the funding source's Administrative Plan
2. Oversee the RAFT Portal to ensure:
3. Applications are assigned
4. RAFT overflow is being managed
5. Landlord/Tenant application match is assigned
6. Reports are provided as requested
7. Applications are being processed, reviewed, approved
8. Investigate potential fraudulent applications
9. Communicate findings with other Rental Assistance Leads, the funding source, CTI VP and the agency CFO when necessary
10. Inform the owner of the fraudulent activity and take steps to recoup those funds
11. Follow all fraud reporting protocols set forth by the funding source
12. Work collaboratively with RAFT Leads on appeals, recoupment, voids and payment issues.
13. Review applications and submit for payment
14. Manage payment issues with property owners and tenants
15. Develop materials and facilitate training for the program
16. Oversee a small team, approve time/attendance and ensure accuracy of submitted applications.
17. Attend required meetings
18. Be the liaison between CTI's RAFT Program and partner organizations
19. Uphold the values of CTI - Equity, Integrity, Compassion

The duties listed above are representative of the work performed. Other related duties may be assigned.

Qualifications

1. Knowledge and experience working with low income, culturally diverse, and at-risk families and individuals.
2. Prior related experience is required
3. Demonstrated knowledge of community resources available to low-income families and individuals
4. Excellent customer service, organizational, oral and written communication skills.
5. Ability to manage multiple priorities and work in a fast-paced environment.
6. Proficient computer skills required in basic computer software and data collection systems.
7. Strong ability to problem-solve and use crisis management skills.
8. Ability to maintain accurate records and confidentiality of information.
9. Excellent attention to detail
10. Able to pass state and federal background check
11. Ability to attend training on job related skills
12. High School degree or equivalent

Preferred Qualifications

1. Minimum of one year of work in a human service field, experience working with Rental Assistance for Families in Transition
2. Bilingual skills (English/Spanish, English/Khmer English/Portuguese)

Compensation and Benefits

At Community Teamwork, our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. We offer:

• 4 Weeks of Paid Time Off - Paid Sick Leave - 12 paid holidays.
• Medical, Dental, and Vision Insurance - Company Paid Life Insurance - Critical Illness Insurance-Pet Insurance
• Tuition Reimbursement - Career Advancement and Professional Development Opportunities
• 5% employer contribution to your 401K retirement account after 6 months of employment
• Great co-workers and a great mission with an outstanding Community Action offering a chance to help make a real difference in the lives of those we serve.

The base salary range represents the Agency's good-faith estimate of the compensation for this role at the time of posting. Actual compensation within the range will be based on factors such as experience, skills, and qualifications.

Equal Opportunity Employer - Vets/Disabled

This is an exciting opportunity to become an integral member of an innovative team in an organization committed to excellence.