RAFT Program Manager — Housing Aid & Data Lead

Metropolitan Boston Housing Partnership; Boston (MA); Hybrid; USD 67,000 - 76,000; Full time

Benefits offered by this job

Health and dental coverage

Eye Med Vision plan

403(b) plan

Tuition reimbursement

Generous vacation and holidays

Flexible schedules

Job summary

Metro Housing Boston is seeking a Financial Assistance Program Manager to oversee the RAFT program administration and supervise RAFT Case Managers in Boston. The role requires active engagement in the local housing and homeless community and collaboration with partners to ensure timely processing of applications.

Responsibilities include data tracking, reporting to funders, and ensuring compliance with program guidelines.

Qualifications

• 1–2 years of relevant management/supervision experience in a related field or position.
• Demonstrated experience in team building and support and serving as a liaison to external partners.
• Ability to manage several tasks at once, anticipate and identify problems putting forward solutions that are creative, innovative, and flexible.
• Experience with reporting, management and oversight of data collection.
• Strong time management skills and the capability to handle high-volume of administrative work and manage a very busy work environment with competing priorities.

Responsibilities

• Oversee and supervise the work of RAFT Case Managers in relation to RAFT projects and tasks, including Resource Line and walk-in schedule.
• Administer homelessness prevention funds for families by developing systems for accepting and reviewing applications, collecting data and reporting to funders, and by directly assisting families who are interested in accessing these funds.
• Review and process all referrals and applications submitted by external partners as well as Metro Housing internal staff, checking for completeness and accuracy.
• Communicate with partners and vendors to obtain all relevant information and documentation required to process applications in a timely manner.
• Obtain resources and services as requested and/or needed to address client needs, including but not limited to: housing applications, language translation assistance, negotiation and mediation with property owners and utility companies, CORI resolution, credit programs and assistance with financial applications.

Skills

Management

Supervision

Team leadership

Data reporting

Time management

Multilingual

Education

BA/BS degree

Tools

Windows

Word

Excel

Outlook

Job description

Metro Housing Boston is seeking a Financial Assistance Program Manager to oversee the RAFT program administration and supervise RAFT Case Managers in Boston. The role requires active engagement in the local housing and homeless community and collaboration with partners to ensure timely processing of applications.

Responsibilities include data tracking, reporting to funders, and ensuring compliance with program guidelines.