RAFT Program Manager – Housing Stability (Hybrid)

Metro Housing|Boston; Boston (MA); Hybrid; USD 67,000 - 76,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision plan

403(b) plan

Tuition reimbursement

Paid holidays

Flexible schedules

Job summary

Metro Housing Boston seeks a Financial Assistance Program Manager to oversee RAFT program administration, supervise RAFT Case Managers, and coordinate homelessness prevention funds with external partners.

The role requires 1–2 years of supervisory experience, strong data reporting skills, and the ability to manage multiple priorities in a busy office; bilingual abilities are valued.

This exempt, full-time position offers a hybrid work environment with benefits beginning on your first day.

Qualifications

• Minimum 1–2 years of relevant management/supervision experience in a related field or position.
• Demonstrated experience in team building and support and serving as a liaison to external partners.
• Ability to manage several tasks at once, anticipate and identify problems putting forward solutions that are creative, innovative, and flexible.
• Experience with reporting, management and oversight of data collection.
• Strong time management skills and the capability to handle high-volume administrative work.

Responsibilities

• Oversee and supervise the work of RAFT Case Managers in relation to RAFT projects and tasks.
• Administer homelessness prevention funds by developing systems for accepting and reviewing applications, collecting data and reporting to funders, and by directly assisting families who are interested in accessing these funds.
• Review and process all referrals and applications submitted by external partners as well as Metro Housing internal staff, checking for completeness and accuracy.
• Communicate with partners and vendors to obtain all relevant information and documentation required to process applications in a timely manner.
• Obtain resources and services as requested and/or needed to address client needs, including housing applications, language translation assistance, negotiation and mediation with property owners and utility companies, CORI resolution, credit programs and assistance with financial applications.
• Track client referrals and program outcomes and maintain client data in Metro's CMS system.
• Monitor staff use of all data and file systems, insure consistency and timely entering of information by all RAFT staff in CMS.
• Produce monthly reports in accordance with all program needs and guidelines including, but not limited to, funding reports, contracts, performance evaluations and projections.
• Accept, review and respond to all appeals for RAFT denials.
• Carry small caseload of RAFT applications, as needed.
• Facilitate workshops and trainings specific to RAFT as needed.
• With input from team members, hire new staff and coordinate training and orientation process.
• Evaluate individual and team performance. Coach members individually and as a group.
• Participate in Team, Management Team, and other ad hoc team meetings.
• Other duties as assigned

Skills

Team management

Data reporting

Liaison with partners

Time management

Housing systems knowledge

Education

BA/BS degree or equivalent experience

Job description

Metro Housing Boston seeks a Financial Assistance Program Manager to oversee RAFT program administration, supervise RAFT Case Managers, and coordinate homelessness prevention funds with external partners.

The role requires 1–2 years of supervisory experience, strong data reporting skills, and the ability to manage multiple priorities in a busy office; bilingual abilities are valued.

This exempt, full-time position offers a hybrid work environment with benefits beginning on your first day.