Hybrid Financial Assistance Coordinator - Housing Support

Metropolitan Boston Housing Partnership; Boston (MA); Hybrid; USD 55,000 - 62,000; Full time

Benefits offered by this job

Health and dental coverage

Life insurance and AD&D

Job summary

Metro Housing|Boston is seeking a Financial Assistance Coordinator to oversee the RAFT program and related financial resources. This hybrid role requires engaging with Boston's housing and homeless services community and representing Metro Housing’s priorities.

The coordinator will administer homelessness prevention funds, review referrals, coordinate with partners, and track program outcomes while maintaining client data and documentation.

Qualifications

• High School diploma with 2 years’ related experience or Bachelor Degree preferred.
• Experience in application processing, program eligibility determinations, case management or intake and assessment preferred.
• Ability to communicate effectively and compassionately with clients, internal team members and external partners.
• Strong time management skills and the capability to handle high-volume of administrative work and manage a very busy work environment with competing priorities.
• Ability to work under pressure, meet deadlines, and complete repetitive tasks quickly and accurately.
• Excellent organizational skills with the ability to manage various long-term projects concurrently.
• Sensitivity to the needs of a diverse, low income population.
• Demonstrated ability to handle emotionally stressful situations and manage conflict.
• Empathetic to those needing reasonable accommodations as well as language assistance.
• Ability to both work independently and with a team.
• Strong interpersonal and written and oral communication skills; and
• Proficient with Microsoft Office 365 programs such as; Word, Excel, Sharepoint, Teams, and comfort learning new software and tracking systems.

Responsibilities

• Administer homelessness prevention funds for families by developing systems for accepting and reviewing applications, collecting data and reporting to funders.
• Review and process all referrals and applications submitted by external partners as well as Metro Housing internal staff.
• Communicate with partners and vendors to obtain information and documentation required to process applications in a timely manner.
• Obtain resources and services as requested to address client needs, including housing applications, translation assistance, negotiation and mediation, CORI resolution, credit programs and financial applications.
• Track client referrals and program outcomes and maintain client data and documentation.
• Provide additional training and peer shadowing; and
• Other duties as assigned.

Skills

Communication skills

Time management

Organizational skills

Empathy

Language assistance

Teamwork

Microsoft Office 365

Conflict management

Independent work

Education

Bachelor's degree preferred

High School diploma with related experience

Tools

Microsoft Office 365

Job description

Metro Housing|Boston is seeking a Financial Assistance Coordinator to oversee the RAFT program and related financial resources. This hybrid role requires engaging with Boston's housing and homeless services community and representing Metro Housing’s priorities.

The coordinator will administer homelessness prevention funds, review referrals, coordinate with partners, and track program outcomes while maintaining client data and documentation.