Radiology Scheduling Supervisor

Wake Radiology UNC REX Healthcare; Raleigh (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with profit sharing

Job summary

Wake Radiology UNC Health Rex Healthcare in Raleigh, NC is seeking a Radiology Scheduling Supervisor to lead our centralized and MRI scheduling operations in the North Hills area. You will manage a large scheduling team and partner with the Ancillary Services Manager to coordinate the imaging lifecycle.

The role emphasizes data-driven decisions, mentoring, and maintaining patient-focused service while ensuring HIPAA compliance and accurate scheduling across MRI, CT, Ultrasound, Mammography,

Qualifications

• 5+ years in healthcare with 3+ years in a supervisory role.
• Experience in radiology scheduling or centralized scheduling.
• Proficiency with EPIC and HIPAA compliance.
• Strong leadership, coaching, and performance management.
• Ability to analyze metrics and improve patient scheduling.

Responsibilities

• Oversee centralized and MRI scheduling across locations.
• Lead 30+ schedulers; monitor daily metrics.
• Collaborate with Ancillary Services Manager on cross-functional initiatives.
• Ensure HIPAA and insurance compliance.
• Coach senior schedulers and build leadership pipeline.

Skills

Healthcare experience

Leadership

Mentoring

Data analytics

EPIC

HIPAA compliance

Scheduling knowledge

Team management

Education

Bachelor’s or Associate degree in Healthcare Administration or Business

Tools

EPIC

Job description

Position: Radiology Scheduling Supervisor

Location: Raleigh, NC

Job Id: 490

# of Openings: 1

Radiology Scheduling Supervisor

Are you a data-driven leader with a passion for patient care and operational excellence? Wake Radiology UNC Health Rexis seeking a dynamic RadiologyScheduling Supervisor to lead our centralized and MRI scheduling operations. This is an in-office position in the North Hills area of Raleigh.

The Mission:

As the Scheduling Supervisor, you will oversee the centralized scheduling of imaging studies (MRI, CT, Ultrasound, Mammography, X-Ray, Bone Density, Nuclear Medicine and PET) across multiple locations. You will oversee a team of 30+ schedulers, track operations and metrics daily, and use data to enhance performance. Beyond managing central and MRI scheduling, you will serve as a key partner to the Ancillary Services Manager, providing essential support for broader departmental initiatives and ensuring seamless coordination across the entire imaging lifecycle.

What We Are Looking For…

A leader who can balance the \"big picture\" of departmental goals with the daily details of a high-volume call center.

• You will take a hands‑on approach to mentoring and developing our Senior Lead Schedulers, empowering them to grow as supervisors and ensuring a strong leadership pipeline.
• You will foster accountability, continuous learning, and a \"patient‑first\" mentality within your team.
• You will ensure strict compliance with HIPAA regulations and insurance requirements across your team, maintaining the highest standards for patient confidentiality and data security.
• You will track call volumes, response times, and abandonment rates, turning those numbers into actionable improvements for the department.
• You are willing to support the Ancillary Services Manager in cross‑functional projects involving medical records, image retrieval, and reading room coordination.

What You Bring…

You aren’t just a manager; you’re a coach and a builder. You have technical \"know‑how\" of medical imaging combined with the \"people‑skills\" to lead and develop a large team effectively.

• 5+ years of healthcare experience, with at least 3 years in a management or supervisory role.
• A track record of identifying talent when interviewing candidates
• You know how to provide feedback and support to create a high-performing team.
• Previous experience in radiology scheduling, centralized scheduling or high-volume call centers is essential. (Bonus points if you're a pro with EPIC!).
• You are familiar with imaging terminology (MRI, CT, Mammography) and understand the nuances of scheduling protocols.
• A Bachelor’s or Associate degree in Healthcare Administration or Business is preferred, along with the ability to prioritize competing demands in a fast-paced environment.
• A highly competitive salary and comprehensive benefits package, including health, dental, and vision insurance, 401(k), and profit‑sharing.

Ready to Make Your Mark?
If you’re a leader who believes that operational excellence starts with accuracy and ends with an exceptional patient journey, we want to talk to you.