Imaging Scheduling Supervisor - Lead 30+ Team

Accentuate Staffing; Raleigh (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading healthcare organization in Raleigh, North Carolina, is looking for an experienced Medical Scheduling Supervisor. This role involves overseeing a centralized scheduling team of about 30 staff members. Responsibilities include managing call center operations, driving performance through data, and maintaining high standards of patient service. Candidates should have over 5 years of healthcare experience, at least 3 years in a supervisory role, and familiarity with radiology scheduling. Strong leadership and the ability to manage multiple priorities in a fast-paced environment are essential.

Qualifications

• 5+ years of healthcare experience.
• Minimum 3 years of supervisory or management experience.
• Prior experience in radiology scheduling or high-volume call center environment required.

Responsibilities

• Supervise and support a team of 30+ scheduling and customer service staff.
• Oversee centralized scheduling for imaging services.
• Monitor call center metrics and implement improvements.

Skills

Leadership skills

Team development

Performance metrics

Operational reporting

Education

Associate’s or Bachelor’s degree in Healthcare Administration, Business, or related field

Tools

EPIC or similar healthcare systems

Job description

A leading healthcare organization in Raleigh, North Carolina, is looking for an experienced Medical Scheduling Supervisor. This role involves overseeing a centralized scheduling team of about 30 staff members. Responsibilities include managing call center operations, driving performance through data, and maintaining high standards of patient service. Candidates should have over 5 years of healthcare experience, at least 3 years in a supervisory role, and familiarity with radiology scheduling. Strong leadership and the ability to manage multiple priorities in a fast-paced environment are essential.