Radiology Scheduling Supervisor

Wake Radiology; Raleigh (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Profit sharing

Job summary

Wake Radiology UNC Health Rex is seeking a Radiology Scheduling Supervisor to lead centralized and MRI scheduling operations in-office in the North Hills area of Raleigh. You will oversee a team of 30+ schedulers, monitor performance metrics, and partner with Ancillary Services to coordinate across the imaging lifecycle.

The role requires 5+ years in healthcare with 3+ years in management, knowledge of radiology scheduling, HIPAA compliance, and experience with EPIC is a plus.

Qualifications

• 5+ years of healthcare experience with at least 3 years in management or supervisory role.
• Experience in radiology scheduling, centralized scheduling or high-volume call centers is essential.
• Familiarity with imaging terminology (MRI, CT, Mammography) and scheduling protocols.

Responsibilities

• Oversee centralized and MRI scheduling across multiple locations and 30+ schedulers.
• Track call volumes, response times, and abandonment rates to drive improvements.
• Mentor Senior Lead Schedulers and support leadership development; ensure HIPAA compliance.

Skills

Healthcare leadership

Team development

HIPAA compliance

Data-driven operations

Radiology scheduling

Education

Bachelor’s or Associate degree in Healthcare Administration or Business

Tools

EPIC

Job description

Are you a data-driven leader with a passion for patient care and operational excellence? Wake Radiology UNC Health Rex is seeking a dynamic Radiology Scheduling Supervisor to lead our centralized and MRI scheduling operations. This is an in-office position in the North Hills area of Raleigh.

The Mission

As the Scheduling Supervisor, you will oversee the centralized scheduling of imaging studies (MRI, CT, Ultrasound, Mammography, X-Ray, Bone Density, Nuclear Medicine and PET) across multiple locations. You will oversee a team of 30+ schedulers, track operations and metrics daily, and use data to enhance performance. Beyond managing central and MRI scheduling, you will serve as a key partner to the Ancillary Services Manager, providing essential support for broader departmental initiatives and ensuring seamless coordination across the entire imaging lifecycle.

What We Are Looking For…

• You will take a hands-on approach to mentoring and developing our Senior Lead Schedulers, empowering them to grow as supervisors and ensuring a strong leadership pipeline.
• You will foster accountability, continuous learning, and a "patient-first" mentality within your team.
• You will ensure strict compliance with HIPAA regulations and insurance requirements across your team, maintaining the highest standards for patient confidentiality and data security.
• You will track call volumes, response times, and abandonment rates, turning those numbers into actionable improvements for the department.
• You are willing to support the Ancillary Services Manager in cross-functional projects involving medical records, image retrieval, and reading room coordination.

What You Bring…

• 5+ years of healthcare experience, with at least 3 years in a management or supervisory role.
• A track record of identifying talent when interviewing candidates
• You know how to provide feedback and support to create a high-performing team.
• Previous experience in radiology scheduling, centralized scheduling or high-volume call centers is essential. (Bonus points if you're a pro with EPIC!).
• You are familiar with imaging terminology (MRI, CT, Mammography) and understand the nuances of scheduling protocols.
• A Bachelor's or Associate degree in Healthcare Administration or Business is preferred, along with the ability to prioritize competing demands in a fast-paced environment.

We Offer…

• A highly competitive salary and comprehensive benefits package, including health, dental, and vision insurance, 401(k), and profit-sharing.