Radiology Scheduling Supervisor

Wakerad; Raleigh (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with profit sharing

Job summary

Wake Radiology UNC Health Rex is seeking a Radiology Scheduling Supervisor to lead our centralized and MRI scheduling operations in Raleigh, NC. This in-office role oversees a team of 30+ schedulers, tracks daily metrics, and uses data to improve performance across imaging services.

The ideal candidate has 5+ years in healthcare with at least 3 years in a supervisory role, and a background in radiology scheduling or high-volume call centers.

Qualifications

• 5+ years of healthcare experience with 3+ years in a supervisor/manager role.
• Experience leading a large scheduling team and mentoring senior schedulers.
• Familiarity with radiology scheduling and high-volume call centers; EPIC knowledge preferred.

Responsibilities

• Oversee centralized imaging scheduling (MRI, CT, Ultrasound, Mammography, X-Ray, etc.).
• Lead 30+ schedulers; monitor metrics daily and drive performance.
• Ensure HIPAA compliance and data security across the team.

Skills

Team leadership

Scheduling

Mentoring

Data-driven

HIPAA compliance

Patient-first

Education

Bachelor/Associate in Healthcare Admin or Business

Tools

EPIC

Job description

Position: Radiology Scheduling Supervisor

Location: Raleigh, NC

Job Id: 490

# of Openings: 1

Radiology Scheduling Supervisor

Are you a data-driven leader with a passion for patient care and operational excellence? Wake Radiology UNC Health Rexis seeking a dynamic RadiologyScheduling Supervisor to lead our centralized and MRI scheduling operations. This is an in-office position in the North Hills area of Raleigh.

The Mission:

As the Scheduling Supervisor, you will oversee the centralized scheduling of imaging studies (MRI, CT, Ultrasound, Mammography, X-Ray, Bone Density, Nuclear Medicine and PET) across multiple locations. You will oversee a team of 30+ schedulers, track operations and metrics daily, and use data to enhance performance. Beyond managing central and MRI scheduling, you will serve as a key partner to the Ancillary Services Manager, providing essential support for broader departmental initiatives and ensuring seamless coordination across the entire imaging lifecycle.

What We Are Looking For…

A leader who can balance the \"big picture\" of departmental goals with the daily details of a high-volume call center.

• You will take a hands‑on approach to mentoring and developing our Senior Lead Schedulers, empowering them to grow as supervisors and ensuring a strong leadership pipeline.
• You will foster accountability, continuous learning, and a \"patient‑first\" mentality within your team.
• You will ensure strict compliance with HIPAA regulations and insurance requirements across your team, maintaining the highest standards for patient confidentiality and data security.
• You will track call volumes, response times, and abandonment rates, turning those numbers into actionable improvements for the department.
• You are willing to support the Ancillary Services Manager in cross‑functional projects involving medical records, image retrieval, and reading room coordination.

What You Bring…

You aren’t just a manager; you’re a coach and a builder. You have technical \"know‑how\" of medical imaging combined with the \"people‑skills\" to lead and develop a large team effectively.

• 5+ years of healthcare experience, with at least 3 years in a management or supervisory role.
• A track record of identifying talent when interviewing candidates
• You know how to provide feedback and support to create a high-performing team.
• Previous experience in radiology scheduling, centralized scheduling or high-volume call centers is essential. (Bonus points if you're a pro with EPIC!).
• You are familiar with imaging terminology (MRI, CT, Mammography) and understand the nuances of scheduling protocols.
• A Bachelor’s or Associate degree in Healthcare Administration or Business is preferred, along with the ability to prioritize competing demands in a fast-paced environment.
• A highly competitive salary and comprehensive benefits package, including health, dental, and vision insurance, 401(k), and profit‑sharing.

Ready to Make Your Mark?
If you’re a leader who believes that operational excellence starts with accuracy and ends with an exceptional patient journey, we want to talk to you.