Scheduling Supervisor

RadNet; Boise (ID); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Health Savings Account (HSA)

Wellness dollars

401(k) Employer Match

Free imaging services for employee and

family

Job summary

RadNet is seeking a Scheduling Supervisor to lead the scheduling team and ensure adherence to call center objectives, policies, and performance standards. You will monitor KPIs, coach staff, and triage scheduling activities to optimize operations and patient access.

The role emphasizes professional communication, teamwork, and detail-oriented execution in a fast-paced radiology environment. On-site in Boise, with opportunities to drive efficiency and service quality.

Qualifications

• Experience leading scheduling or call-center teams.
• Strong verbal and written communication skills.
• Attention to detail and organizational skills.
• Proficiency with Microsoft applications and software.

Responsibilities

• Ensure schedulers understand and meet Call Center objectives and policies.
• Monitor scheduler performance and identify coaching opportunities.
• Measure KPIs like hold time, talk time and make busy time.
• Provide performance feedback to Scheduling Manager.
• Triages scheduling activities for smooth department operations.
• Collaborate with management to solve problems and support staff.

Skills

Supervisory experience

Excellent communication

Detail oriented

Microsoft Office

Teamwork

Tools

Microsoft Office

Job description

Responsibilities

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward . With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet’s success is its people with the commitment to a better healthcare experience. When you join RadNet as a Scheduling Supervisor , you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21 st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

You Will

• Ensures Schedulers understand and comply with all Call Center/Scheduling objectives, performance standards, processes and policies
• Performs continuous monitoring and evaluates Schedulers' performance, identifying learning, coaching and training opportunities
• Measures performance based on key performance indicators (KPIs), such as average hold time, average talk time and average make busy time
• Provides feedback to Scheduling Manager with regard to employee performance (i.e. performance reviews, QC scorecards, etc.)
• Triages scheduling activities to ensure smooth and efficient department operations
• Identifies problem areas and initiates problem-solving resolutions in collaboration with management
• Acts as the first point of patient service for escalation calls
• Assists manager with staffing levels, including assigning work schedules, managing time off requests and timekeeping responsibilities
• Acts as primary resource for staff, physicians, patients, and manager; maintains accessibility to ensure internal service
• Monitors and communicates to Site/Regional Operations Managers and other members of the Operations team, scheduling backlog to enhance scheduling latitude, maximize procedural output and increase revenue.
• Relays information regarding site conditions beyond their authority to the Operations Manager that could impact the quality of care or service that is provided for the smooth operation of the center.
• Assist the Operations Manager and other Executive Management as needed with special assignments and special projects.
• May be responsible for supervising the Medical Records team to ensure all tasks and responsibilities are completed in a timely manner and established workflows are being followed, as assigned.
• Collaborate with the management and Clinical Operations to implement, troubleshoot, and support Medical Records-related workflows, if supervising the Medical Records team.

If You Are

• Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations.
• You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues.
• You have a structured work-approach, understand complex problems and you are able to prioritize work in a fast-paced environment.

To Ensure Success In This Role, You Must Have

• Previous supervisory or lead experience is preferred
• Excellent verbal and written communication skills
• Must be detail oriented and organized
• Technical proficiency in Microsoft applications
• Ability to foster teamwork, inter-personal awareness and initiative
• Requires 1-2 years of Medical experience/call center experience and/or a 4 year degree

We Offer

• Comprehensive Medical, Dental and Vision coverages.
• Health Savings Accounts with employer funding.
• Wellness dollars
• 401(k) Employer Match
• Free services at any of our imaging centers for you and your immediate family.

Pay Range:

$50,000.00 - $55,000.00/Per Year