Scheduling Supervisor

Hmixray; Mesa (AZ); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision coverages

Health Savings Accounts with employer funding

Wellness dollars

401(k) Employer Match

Free services at imaging centers for immediate family

Job summary

A healthcare provider is seeking a Scheduling Supervisor in Mesa, Arizona. This role involves overseeing scheduling activities to ensure department operations run smoothly, while focusing on patient care and quality service. Candidates should have supervisory experience, strong communication skills, and technical proficiency in Microsoft applications. The position offers a salary ranging from $45,000 to $55,000 annually, along with comprehensive medical benefits and a 401(k) employer match.

Qualifications

• Previous supervisory or lead experience is preferred.
• Excellent verbal and written communication skills.
• Must be detail oriented and organized.
• Requires 1-2 years of medical experience or call center experience.

Responsibilities

• Ensure Schedulers comply with performance standards.
• Monitor and evaluate performance, identifying training opportunities.
• Provide feedback to the Scheduling Manager.
• Act as the first point of patient service for escalation calls.
• Assist with staffing levels and manage schedules.

Skills

Supervisory experience

Communication skills

Detail oriented

Technical proficiency in Microsoft applications

Patient care focus

Education

4-year degree

Job description

Responsibilities

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Scheduling Supervisor you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

You Will:

• Ensures Schedulers understand and comply with all Call Center/Scheduling objectives, performance standards, processes and policies
• Performs continuous monitoring and evaluates Schedulers performance, identifying learning, coaching and training opportunities
• Measures performance based on key performance indicators (KPIs), such as average hold time, average talk time and average make busy time
• Provides feedback to Scheduling Manager with regards to employee performance (ie. performance reviews, QC scorecards, etc.)
• Triages scheduling activities to ensure smooth and efficient department operations
• Identifies problem areas and initiates problem solving resolutions in collaboration with management
• Acts as the first point of patient service for escalation calls
• Assists manager with staffing levels, including assigning work schedules, managing time off requests and timekeeping responsibilities
• Acts as primary resources for staff, physicians, patients and Scheduling Manager; maintains accessibility to ensure internal service
• Monitors and communicates to Site/Regional Operations Managers and other members of the Operations team, scheduling backlog to enhance scheduling latitude, maximize procedural output and increase revenue.
• Relay information regarding site conditions beyond their authority to the Operations Manager which could impact the quality of care of service that is provided for the smooth operation of the center.
• Assist Operations Manager and other Executive Management as needed with special assignments and special projects.
• Responsibility of supervising the Medical Records team to ensure all tasks and responsibilities are completed in a timely manner and established workflows are being followed may be assigned.
• Collaborate with the Scheduling Manager and Clinical Operations to implement, troubleshoot and support Medical Records related workflows, if supervising Medical Records team.

If You Are:

• Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations.
• You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues.
• You have a structured work-approach, understand complex problems are and you are able to prioritize work in a fast-paced environment.

To Ensure Success in This Role, You Must Have:

• Previous supervisory or lead experience is preferred
• Excellent verbal and written communication skills
• Must be detail oriented and organized
• Technical proficiency in Microsoft applications
• Ability to foster teamwork, inter-personal awareness and initiativeRequires 1-2 years of Medical experience/call center experience and/or a 4 year degree

We Offer:

• Comprehensive Medical, Dental and Vision coverages.
• Health Savings Accounts with employer funding.
• Wellness dollars
• 401(k) Employer Match
• Free services at any of our imaging centers for you and your immediate family.

Pay Range: $45,000 to $55,000 annually