Scheduling Coordinator - Imaging Admin Support - Full Time 8 Hour Day (Non-Exempt) (Union)

C018 University of Southern California- HS; Los Angeles (CA); On-site; USD 32,000 - 54,000; Full time

Job summary

University of Southern California is seeking a Scheduling Coordinator to manage patient appointments, follow-ups and surgeries across assigned units. You will ensure testing and services are completed, validate financial clearance, and provide stellar customer service in person and by phone.

In this role you will coordinate care with ancillary departments, obtain authorizations, maintain calendars, review charge slips, and ensure chart readiness for procedures.

Qualifications

• High school diploma or equivalent.
• Minimum 3 years of scheduling/administrative experience.
• Experience as a Procedure Scheduler.
• Problem-solve and provide effective resolution.
• Excellent customer service behavior.
• Familiar with medical terminology.
• Preferred knowledge of computerized appointment scheduling systems.
• Preferred Radiology and image-guided procedure knowledge.
• Fire Life Safety Training (LA City); obtain card within 30 days of hire.

Responsibilities

• Analyze, plan, and prioritize workload anticipating conflicts.
• Submit for approval and schedule biopsy requests.
• Coordinate nursing staff to ensure adequate resources and avoid conflicts.
• Schedule anesthesia for all cases as required.
• Schedule exams for interventional procedures, Bronch Lab, and Gamma Knife.
• Verify insurance and authorizations with insurance/Admitting Department.
• Demonstrates accuracy and thoroughness in entering information into the computer system.
• Communicates changes with patient and case information to involved personnel.
• Adheres to protecting patient confidentiality.
• Work positively with colleagues to create an effective, efficient workplace dedicated to customer service.
• Demonstrates flexibility, self-direction, accuracy and problem solving in daily activity.
• Confirm patient appointments and provide preparation instructions.
• Performs other duties as assigned.

Skills

Customer service

Problem solving

Medical terminology

Scheduling knowledge

Radiology knowledge

LA City Fire Life Safety Training

Education

High school diploma or equivalent

Tools

Computerized appointment scheduling system

Job description

The Scheduling Coordinator schedules patient appointment/follow ups and/or surgeries as appropriate in the assigned unit/clinic. He/She closely monitors patients throughout various phases to assure completion of required testing and services, validating financial clearance for services being scheduled, providing stellar customer service when interfacing with patients in person and over the phone to establish appointments, alerting clinicians when patient testing is complete or when patients are non-compliant in completing medical services, coordinating collection of testing results and provider notes, coordinating care with ancillary departments as needed. Obtains authorizations and pre-authorization for services to be rendered. Schedules ancillary appointments as necessary for patients. Ensures patient charts are prepared prior to appointments/follow up and/or surgery including x-rays and pertinent lab work. Makes arrangements for any special equipment as needed. Reviews and codes charge slips for patient care services and/or surgical services rendered. Maintains files and records, including supporting documentation for insurance claims. Maintains master appointment/surgery calendar for physician(s). Oversees equipment and office supply inventory. Reads all incoming mail, prioritizing and distributing as appropriate. The Scheduling Coordinator acts as a liaison with other departments and physician office staff and arranges for all necessary support services and equipment needed for a case.

The Scheduling Coordinator acts as a liaison with other departments and physician office staff and arranges for all necessary support services and equipment needed for a case.

Departmental Specific Summary

Under the direction of the department leader, the scheduling coordinator will actively coordinates an organized and efficient case flow of the Radiology procedures. Schedules future day-to-day activities monitoring potential scheduling conflicts. The Scheduling Coordinator acts as a liaison with other departments and physician office staff and arranges for all necessary support services and equipment needed for a case.

Essential Duties

• Analyze, plan, and prioritize workload anticipating conflicts.
• Submit for approval and schedule biopsy requests.
• Coordinate nursing staff to ensure adequate resources and avoid conflicts.
• Schedule Anesthesia for all cases as required.
• Schedule exams for Interventional procedures, Bronch Lab, and Gamma Knife
• Verify insurance and authorizations with insurance/Admitting Department.
• Demonstrates accuracy and thoroughness in entering information into the computer system.
• Communicates all changes with patient and case information to all involved personnel.
• Adheres to protecting patient confidentiality.
• Works positively with colleagues to create an effective, efficient work place dedicated to customer service
• Demonstrates flexibility, self-direction, accuracy and problem solving skills in daily activity.
• Confirm patient appointments, and give any preparation instructions as needed.
• Performs other duties as assigned.

Qualifications

• High school or equivalent
• 3 years
• As a Procedure Scheduler
• Demonstrated ability to problem-solve and provide effective resolution.
• Demonstrate excellent customer service behavior.
• Familiar with medical terminology.
• Preferred Knowledge of computerized appointment scheduling system is preferred.
• Preferred Radiology and Image guided procedure knowledge preferred.
• Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

Keck Hospital of USC, a 343-bed acute care hospital, provides exceptional and innovative care for complex medical and surgical conditions across a wide range of specialties. The hospital’s world-renowned physicians deliver compassionate, customized, patient-centered care and treat the most acutely ill patients with highly innovative techniques and treatment plans. As a leading academic medical center, hundreds of clinical trials are currently taking place at Keck Hospital and its affiliated research institutions, giving patients access to novel and promising therapies that are generally not available elsewhere. Every day at Keck Hospital, physicians, nurses and staff go beyond the science of exceptional medicine to bring patients breakthroughs in the art of caring.

Join this world-class team providing highly specialized care, up-to-the-minute research, and innovative clinical trials.

The hourly rate range for this position is $22.88 - $38.90.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy.

USC observes affirmative action obligations consistent with state and federal law.

USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety.

Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities.

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