Radiology Scheduler — Patient Access & Insurance

Cape Fear Valley Health; Elizabethtown (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Cape Fear Valley Health seeks a Scheduler to manage outpatient radiology appointments, verify insurance, and pre-register patients for test procedures. The role includes ensuring clinical documentation and communicating test preparations to patients and referring offices.

Responsibilities cover insurance verification, financial education, and arranging same-day or add-on appointments while maintaining accurate records and clearing financial obligations at registration.

Qualifications

• Proficiency in reading, writing, and speaking English.
• Excellent verbal and written communication; customer service oriented.
• Ability to handle complexity and stress in a healthcare setting.

Responsibilities

• Receive orders and schedule outpatient appointments for all modalities in Radiology.
• Verify insurance eligibility/benefits and pre-certification where required.
• Pre-register patients and explain financial responsibilities to patients and families.
• Communicate appointment confirmations to referring offices and follow up as needed.
• Reconcile charge reports and assist with patient education on scheduling preparations.

Skills

English proficiency

Customer service

Problem solving

Multitasking

Education

High school diploma or equivalent

Business or Health Care Admin coursework

Medical terminology

Tools

Microsoft Office

Job description

Cape Fear Valley Health seeks a Scheduler to manage outpatient radiology appointments, verify insurance, and pre-register patients for test procedures. The role includes ensuring clinical documentation and communicating test preparations to patients and referring offices.

Responsibilities cover insurance verification, financial education, and arranging same-day or add-on appointments while maintaining accurate records and clearing financial obligations at registration.