Radiology Appointment & Insurance Coordinator

Cape Fear Valley Health; Elizabethtown (NC); On-site; USD 22,000 - 30,000; Full time

Job summary

Cape Fear Valley Health in Bladen County seeks a detail-oriented Clerical Specialist in Radiology to obtain and verify patient demographics, insurance and financial information during appointment scheduling and pre-registration.

Responsibilities include verifying eligibility, obtaining authorizations, coordinating appointments, collecting copays, and educating patients on financial obligations, while supporting clinical documentation and billing processes.

Qualifications

• Proficiency in reading, writing, and speaking English.
• Experience in medical office or hospital environment preferred.
• Knowledge of insurance verification and patient billing.
• Must pass pre-employment testing.

Responsibilities

• Schedule outpatient appointments for radiology and related services, ensuring proper sequencing.
• Verify insurance benefits, obtain authorizations, and document in the registration system.
• Pre-register patients and communicate appointment details, location, and preparation.
• Collect copayments and explain financial responsibilities at pre-registration.
• Provide patient and family education on scheduling, testing preparations, and billing processes.

Skills

Communication

Customer service

Multitasking

Attention to detail

English proficiency

Education

High school diploma or equivalent

Medical terminology training

Tools

Microsoft Office

Job description

Cape Fear Valley Health in Bladen County seeks a detail-oriented Clerical Specialist in Radiology to obtain and verify patient demographics, insurance and financial information during appointment scheduling and pre-registration.

Responsibilities include verifying eligibility, obtaining authorizations, coordinating appointments, collecting copays, and educating patients on financial obligations, while supporting clinical documentation and billing processes.