Radiology Scheduling & Patient Access Specialist

White Plains Hospital Inc; Village of Tarrytown (NY); On-site; USD 28,000 - 42,000; Part time

Job summary

White Plains Hospital Medical Center is seeking a Radiology Clerical professional to handle multi-channel appointment scheduling, patient registration, and related administrative tasks. The role focuses on accurate patient data, insurance verification, and maintaining high-quality customer service in a fast-paced radiology environment.

Daily duties include scheduling, registration, and offsite front desk support as needed, with an emphasis on empathy, professionalism, and efficient call handling

Qualifications

• High school diploma or GED required; customer service experience required.
• Previous physician practice experience preferred and helpful.
• Basic medical terminology and EMR experience preferred.

Responsibilities

• Responds to multi-channel inquiries regarding appointments, referrals, refills in accordance with scheduling guidelines and clinical escalation protocols.
• Maintains high level of customer experience by managing call queues and efficient call processing.
• Ensures patient identification, demographics and insurance coverage accuracy and maintains patient medical records.

Skills

Customer service

English language

Excellent telephone etiquette

Multitasking

Education

High school diploma or GED

Previous physician practice experience

Previous call center experience

Tools

Electronic scheduling

Electronic medical records (EMR)

SDS Access

Job description

White Plains Hospital Medical Center is seeking a Radiology Clerical professional to handle multi-channel appointment scheduling, patient registration, and related administrative tasks. The role focuses on accurate patient data, insurance verification, and maintaining high-quality customer service in a fast-paced radiology environment.

Daily duties include scheduling, registration, and offsite front desk support as needed, with an emphasis on empathy, professionalism, and efficient call handling