Radiology Scheduler: Patient Access & Appointments

Mass General Brigham Incorporated; Boston, Northern (MA, KY); Hybrid; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical

Dental

Vision

403b retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

Mass General Brigham is seeking a patient scheduling specialist to handle registration and scheduling for new patients, ensuring timely, accurate data entry and HIPAA-compliant privacy. The role supports doctors and staff by coordinating communications, triaging calls, and delivering high-quality service in a fast-paced environment.

Responsibilities include documenting patient information in EMR systems, gathering required data for appointments, and providing clear instructions to patients and

Qualifications

• High School Diploma or Equivalent required.
• 0–1 year of customer service experience preferred.
• Experience with Epic EMR (EMR) system preferred.
• Medical Terminology knowledge required.

Responsibilities

• Coordinate registration and scheduling for new patient appointments.
• Document patient demographic, medical, financial, and referral information into computer systems in compliance with procedures.
• Answer telephone, triage calls, and take accurate messages with professional customer service.
• Provide basic information and instructions to patients regarding the practice and hospitals.
• Obtain patient information required by providers prior to appointment; ensure medical records are available.
• Transcribe call, referral and scheduling information in multiple systems.
• Provide excellent customer service to internal and external customers; support communication and service recovery.
• Maintain confidentiality and privacy per HIPAA guidelines.

Skills

Customer service

Outlook

Excel

Data entry

Communication

HIPAA privacy

Teamwork

Education

High School Diploma or Equivalent

Tools

Outlook

Excel

Job description

Mass General Brigham is seeking a patient scheduling specialist to handle registration and scheduling for new patients, ensuring timely, accurate data entry and HIPAA-compliant privacy. The role supports doctors and staff by coordinating communications, triaging calls, and delivering high-quality service in a fast-paced environment.

Responsibilities include documenting patient information in EMR systems, gathering required data for appointments, and providing clear instructions to patients and