Senior Patient Access & Scheduling Specialist

Massachusetts General Hospital; Waltham (MA); On-site; USD 27,000 - 38,000; Full time

Job summary

Mass General Brigham in Waltham, MA is seeking a Sr. Practice Assistant to coordinate patient scheduling and support clinical and administrative teams within the MGB Cancer Institute.

You will manage appointments, check-in/out, and billing-related tasks, including EPIC documentation, while serving as a Super User for scheduling, registration and billing systems to ensure seamless clinic operations and an exceptional patient experience. Onsite, day shift, with competitive compensation.

Qualifications

• High School Diploma or Equivalent required.
• 3–5 years office experience required.
• Strong technology and MS Office skills; Outlook/Word/Excel/PowerPoint.

Responsibilities

• Schedule, check-in, and check-out patient visits and make appointments.
• Assist callers with routine inquiries and triage appropriately.
• Process billing forms and scan documents to EPIC; act as Super User for scheduling, registration and billing systems.
• Handle prior authorizations, provider questions, prescription refills, and test results messages.
• Perform more complex scheduling tasks as needed and maintain organized records.

Skills

MS Office

Outlook

Word

Excel

PowerPoint

Education

High School Diploma or Equivalent

Tools

EPIC

Job description

Mass General Brigham in Waltham, MA is seeking a Sr. Practice Assistant to coordinate patient scheduling and support clinical and administrative teams within the MGB Cancer Institute.

You will manage appointments, check-in/out, and billing-related tasks, including EPIC documentation, while serving as a Super User for scheduling, registration and billing systems to ensure seamless clinic operations and an exceptional patient experience. Onsite, day shift, with competitive compensation.