Radiology Scheduler

Mass General Brigham Incorporated; Boston, Northern (MA, KY); Hybrid; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical

Dental

Vision

403b retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

Mass General Brigham is seeking a patient scheduling specialist to handle registration and scheduling for new patients, ensuring timely, accurate data entry and HIPAA-compliant privacy. The role supports doctors and staff by coordinating communications, triaging calls, and delivering high-quality service in a fast-paced environment.

Responsibilities include documenting patient information in EMR systems, gathering required data for appointments, and providing clear instructions to patients and

Qualifications

• High School Diploma or Equivalent required.
• 0–1 year of customer service experience preferred.
• Experience with Epic EMR (EMR) system preferred.
• Medical Terminology knowledge required.

Responsibilities

• Coordinate registration and scheduling for new patient appointments.
• Document patient demographic, medical, financial, and referral information into computer systems in compliance with procedures.
• Answer telephone, triage calls, and take accurate messages with professional customer service.
• Provide basic information and instructions to patients regarding the practice and hospitals.
• Obtain patient information required by providers prior to appointment; ensure medical records are available.
• Transcribe call, referral and scheduling information in multiple systems.
• Provide excellent customer service to internal and external customers; support communication and service recovery.
• Maintain confidentiality and privacy per HIPAA guidelines.

Skills

Customer service

Outlook

Excel

Data entry

Communication

HIPAA privacy

Teamwork

Education

High School Diploma or Equivalent

Tools

Outlook

Excel

Job description

Site:

The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Under direction, receives incoming communication and online requests from both patients and referring providers interested in accessing care. Performs patient registration, and scheduling processes. Ensures that patients, referring providers and other customers receive timely, efficient and high-quality service.

Essential Functions

• Coordinates the registration and scheduling for new patient appointments.
• Documents all patient demographic, medical, financial, and referral information into the computer in strict compliance with established department procedures for the purpose of getting a hospital registration number and scheduling an appointment.
• Answers telephone, triages calls, and takes accurate and detailed messages using professional and courteous customer service techniques.
• Provides basic information and instructions to patients regarding the practice and Hospitals across the enterprise.
• Obtains all patient information required by the providers prior to an appointment. Ensures that the medical records are available to all health care providers.
• Completely and accurately transcribes call, referral and scheduling information in multiple systems.
• Provides excellent customer service to both internal and external customers of the Mass General Brigham Hospitals and ambulatory practices; supports ongoing communication and provides service recovery when needed with patients and referring physicians.
• Maintains confidentiality and privacy consistent with HIPAA guidelines.

Education

High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree? No.

Experience

0–1 year of customer service experience, preferably in a high-volume contact center or call center environment. 0–1 year of experience in a medical office, healthcare setting, or patient-facing healthcare environment preferred. Experience using Epic electronic medical records (EMR) system preferred.

Medical Terminology

Medical Terminology required.

Knowledge, Skills and Abilities

• Excellent customer service skills.
• Knowledge of basic computer skills, including demonstrated ability to effectively use Microsoft Outlook, Excel, and general data entry concepts and search functionality.
• Strong communication, interpersonal, and team skills.
• Ability to exercise judgment in dealing with sensitive, confidential information.
• Detail-oriented with the ability to enter information accurately on paper and into electronic systems.
• Ability to handle a high volume of calls and work in a fast-paced environment.
• Requires the ability to translate the request of the patient or referring office into the appropriate action – appointment scheduling or cancelling, message to the provider, update insurance or demographic information – using the tools and protocols available.
• Requires an in-depth knowledge of the referral triage processes and knowledge of insurance stipulations that may affect appointment scheduling.

Additional Job Details

Department: MGH Radiology Scheduling

Call Center Schedule: Monday - Friday | 9:30am- 6pm

Remote Type: Onsite

Work Location: 1620 Tremont Street

Scheduled Weekly Hours: 40

Employee Type: Regular

Work Shift: Day (United States of America)

Benefits

• Medical
• Dental
• Vision
• 403b retirement plan
• Tuition reimbursement
• Discounted MBTA pass & more!

Pay Range

$18.58 - $26.58/Hourly Grade 3

Salary Statement

The posted salary reflects the starting range for this position. Actual compensation will be based on the selected candidate's qualifications, including experience, education, and relevant.

EEO Statement

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People‑Focused, half Performance‑Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

About Mass General Brigham

Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.