Radiology Scheduler

Mass General Brigham; Boston (MA); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403b retirement plan

Tuition reimbursement

MBTA pass discount

Job summary

Mass General Brigham is seeking an on-site Radiology Scheduling Call Center Associate to handle patient registrations and scheduling for radiology services. You will act as the face of the enterprise, triaging calls and coordinating appointments with care and accuracy.

The role requires strong customer service, basic computer skills (Outlook/Excel), and familiarity with medical terminology. Experience with Epic EMR and HIPAA compliance is preferred; the position is based at 1620 Tremont Street

Qualifications

• Education: High School Diploma or Equivalent required.
• Experience in a medical office or healthcare setting preferred.
• Epic EMR system experience preferred.
• Medical Terminology required.

Responsibilities

• Register and schedule new patient appointments for the radiology department.
• Document patient demographics, medical and referral information in the system.
• Answer telephone calls, triage, and relay accurate messages with professionalism.
• Provide basic information to patients about the practice and hospitals.
• Obtain patient information required by providers and ensure records are available.
• Transcribe calls, referrals and scheduling data across multiple systems.
• Maintain confidentiality and HIPAA compliance in all communications.

Skills

Customer service skills

Microsoft Outlook

Excel

Communication skills

Detail orientation

High volume call handling

HIPAA / confidentiality awareness

Referral triage knowledge

Education

High School Diploma or Equivalent

Tools

Microsoft Outlook

Excel

Job description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary: Under direction, receives incoming communication and online requests from both patients and referring providers interested in accessing care. Performs patient registration, and scheduling processes. Ensures that patients, referring providers and other customers receive timely, efficient and high-quality service. This is a telephone/computer-based position; there is no face-to-face interaction with patients or other customers.

Essential Functions

Functions as the face of enterprise to initiate and coordinate registration and scheduling for new patient appointments.

• Documents all patient demographic, medical, financial, and referral information into the computer in strict compliance with established department procedures for the purpose of getting a hospital registration number and scheduling of an appointment.
• Answers telephone, triages call, takes accurate and detailed messages using professional and courteous customer service techniques.
• Provides basic information and instructions to patients regarding the practice and Hospitals across the enterprise.
• Obtains all patient information required by the providers prior to an appointment. Ensures that the medical records are available to all health care providers.
• Completely and accurately transcribes call, referral and scheduling information in multiple systems.
• Provides excellent customer service to both internal and external customers of the Mass General Brigham Hospitals and ambulatory practices; supports ongoing communication and provides service recovery when needed with patients and referring physicians.
• Maintains confidentiality and privacy consistent with HIPAA guidelines.

Qualifications

Education
High School Diploma or Equivalent required

Experience

0–1 year of customer service experience, preferably in a high-volume contact center or call center environment.

0–1 year of experience in a medical office, healthcare setting, or patient-facing healthcare environment preferred.

Experience using Epic electronic medical records (EMR) system preferred.

Medical Terminology required

Knowledge, Skills and Abilities

• Excellent customer service skills.
• Knowledge of basic computer skills, including demonstrated ability to effectively use of Microsoft Outlook, Excel and general data entry concepts and search functionality.
• Strong communication, interpersonal and team skills.
• Ability to exercise judgment in dealing with sensitive, confidential information.
• Detail-oriented with the ability to enter information accurately on paper and into electronic systems.
• Ability to handle a high volume of calls and work in a fast-paced environment.
• Requires ability to translate the request of the patient or referring office into the appropriate action – appointment scheduling or cancelling, message to the provider, update insurance or demographic information – using the tools and protocols available.
• Requires an in-depth knowledge of the referral triage processes and knowledge of insurance stipulations that may affect appointment scheduling.

Additional Job Details (if applicable)

Department: MGH Radiology Scheduling - Call Center

Schedule: Monday - Friday | 9:30am- 6pm| Onsite

Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more!

“The posted salary reflects the starting range for this position. Actual compensation will be based on the selected candidate’s qualifications, including experience, education, and relevant skills.”

Remote Type

Onsite

Work Location

1620 Tremont Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$18.58 - $26.58/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.